Moxy NYC Times Square

Its amazing right downtown in the action of New York

The loft looked contemporary cute, but was stuffy and sometimes at night a bad sewer odor came in from vent. The tiny window was hard to reach over the bed and hard to open.

So here’s my review: Customer service: non existent. We asked for new sheets because ours were dirty. The guy we spoke to told us to talk to someone else. Then it took a full day for them to bring us sheets which we put on ourselves. Comfort: rooms are tiny. There’s nothing they can do about how big the rooms are. But with 2 people in a room with 2 suitcases each made the room even smaller. There’s no closet to even store anything. Cleanliness: there’s no maid service at all. We were there 4 days and never saw housekeeping. We made our bed everyday. Had to empty our own garbage into trash cans in the hallways (with no lids on them) so there was a garbage odor on our floor. The rugs in the hallways were filthy. Looked like they hadn’t been vacuumed in weeks. The ONLY thing good about this place is the location. However there’s places we stayed in the city, in the same area that were actually good quality stays and experiences.

Check in was awful Thursday night. I called and got no answer then got to the hotel and the front desk guy was rude my room that I booked he said was gone but then found it? No cart for luggage, TV in room would not cut off.

Overall my stay was okay. NO MAID service! I called several times after my 4th day. After day 6 I gave up. The room was super small, my clothes were damp because of the bathroom set up. Super loud - rooftop bar!

Nothing like the pictures in site!!! My room was a closet size tv was on my foot and I bumped everywhere because the room was a closet!!! Location great that’s it !!! I couldn’t even go to rooftop because they said it was booked !!! WTH!! My main reason of stay was rooftop and that didn’t happen!! MOXY please save some type of space for hotel guests so we can enjoy !!!

It was very nice and clean while staying during covid.

It was nice. The rooms are small but the way they set it up is very accommodating. The only thing is that Moxy rooftop has a different entrance, you cannot access it from the hotel you have to go next door so on the elevator is says “Moxy bar” and it’s very confusing because it’s not the actual rooftop. They should specify this at check in.

Rooms was very clean. Hallways could use a little work, but not terrible. Wish we would have known about not having room service with towels and wash clothes. Called down stairs and received both.

There was a lack of communication in a number of areas. The entrance door said to use your key or ring the bell - no other explaination. We waited over 10 minutes for someone to answer. Then we were told to scan our phone for checkin. Turns out it was the COVID questionaire. It would have been better if the sign asked for the COVID info while waiting outside and a reason for standing outside. Thankfully it was a nice day. I'm still not sure why - security? COVID? The couple in front of us was given instructions on the restaurant and items. We got nothing. No housekeeping due to COVID - no problem. But tell people!! A sign in the room would have worked. How and where to get more towels. The skimpiest blanket / comforter I've ever had, no top sheet and no soap.