Kimpton Taconic Hotel

5 star

Service needs attention. Morning coffee/tea not attended too. No hot water for tea when we came down. Took away dirty cups for coffee in room but didn’t replace. Empty tissue box not refilled. Resort fee very annoying when service staff din’t Do their jobs.

The location and hotel is overall great. The grille is also tasty and great service. However we were extremely disappointed in the room. We booked two double beds with a request for this set up and we were given a king to share. It was quite awkward and a small room - which is maybe why they never offered a rollaway bed to us either. I’ve never experienced this in any hotel and have used Hotels.com for the majority of my hotel bookings. They told us because it wasn’t booked thru them they could not honor that request (and of course were sold out for NYE) but it was almost like we were penalized and they didn’t care about our request since we didn’t book it directly with them. It was also the manner in which she told us, very off putting and no apology for it. We also didn’t get our VIP status perks when checking in. I’ve read the fine print this can happen using a 3rd party but it was a first for me and would make me think twice about how I book in the future.

Beyond amazing. Absolutely gorgeous hotel.

Very friendly staff, social gathering every evening from 5-6, dog friendly, wonderful restaurant , cozy rooms very comfy, and it’s in Manchester Vt a wonderful food and shopping experience for all