Sleep Inn & Suites and Conference Center Downtown

One night stay. Just passing through to see Indianapolis. No amenities due to COVID.

Overall it was a good stay. I was disappointed that there was no notice prior to the stay that the pool was closed and the breakfast was grab and go. I have a limited diet and could not have what was offered. The rooms were nice and the beds were very comfortable.

Absolute worst experience at a hotel. Aside from the staff being extremely rude the hotel actually is a housing unit for individuals between homes. I experienced seeing drugs, prostitutes, and what looked like shady activity with children. Honestly had I seen one more thing I would have taken down license plate numbers and called the police.

There were bugs in the room, Knats, flies, and grasshopper...seriously not joking here! Super loud, walls are paper thin, no one was ever at the front desk, always had to ring the bell to look for someone. The nighttime manager was not wearing a mask while at the desk. Multiple people were always standing right outside the front entrance smoking. Thankfully we only had 1 night there and left as soon as we could.

The neighborhood this hotel is located in looks a bit shady. The look and feel of the lobby was just okay. Check-in was quick and the employee who helped us was nice. However, after receiving our keys and making it to our room, we found dirty towels in the bathroom, cigarette butts in the toilet, and no liners in the garbage cans. We requested a new room and got one right away. The new room appeared to be okay. We saw lots of questionable people during our stay. There was some random guy just hanging out in the lobby for hours. I’m pretty sure this one lady was a prostitute, and the man with her was her customer. The next morning I requested fresh towels. I was told I needed to bring the dirty towels down before being given new ones. Why they couldn’t send someone up to retrieve the towels is beyond me, but I didn’t like that. I also requested late check-out and was denied. They said they had a full house and something about COVID, so unfortunately they were unable to grant my request. The best part of the stay was the comfortable beds. We slept like babies!

Unsure about efective cleaning in the room. Air conditioning was pretty old and was making disturbing noises at night.

At 4:30 am there was an argument in the hallway that was very disturbing. The next night our neighbors were very loud until 10:30. Otherwise it was very nice.

Bad storm caused a power outage. Building does not have a generator. Was not able to check in. Receptionist let me know that she would cancel without issues.

The room was not super dirty, but they definitely didn’t spend a lot of time cleaning it. The breakfast was grab and go, but there were only a few options.

They didnt clean our room at all. We stayed two nights. When asked why they didnt clean it. They had no reason. Our do not disturb sign was not on door either. We were gone all day. Just ridiculous. I wouldnt stay there again. Very bad customer service and unprofessional.