Best Western Hotel Spirgarten

Small room but had everything you could want.

It was a old, refurbished hotel. Very small room. Staff was good. Nice breakfast options.

Some of the staff at the reception were very unfriendly not to say arogant. No refrigerator in the room. The last night (May 25th to 26th) there was a terrible, loud buzzing noise from 2am to 6 am. Upon calling the front desk they said something was wrong with the ventilation and the trouble would be solved within 15 minutes. That was at 2.30 am and it lasted till 6 am. Room mades were efficient and friendly.

Room was basic but condition and clean for a 3 star. However the pillows were terrible and the mattress soft and concave in shape and very soft. No air con as can be expected but the room was so hot you needed to have window open to sleep, if only the church bell wasn’t going off every 15 minutes day and night. To top this off following the live music which you couldn’t here from the room, when loading all the equipment in car park behind us it sounded like drunks were rolling bins down the road for 50 minutes whilst laughing and being very loud between 12-45 and 1.30am The phone did not connect to reception and I had to go down and speak to reception in person to be told it is what it is and it will stop soon, not we will go speak to them and ask them to be quiet whilst rolling the equipment. I was told to speak to reception in the morning and they would sort me out. In the morning I spoke to a junior the only person on who told me all she could other me was free breakfast for my trouble and there was no one to talk to at the time in person or on the phone. The breakfast on the first day was a shambles with no plates or cutlery, no communication between the staff with every request coming across as an inconvenience. The second day made up for this but still average. The bathroom extract did not work which wasn’t particularly pleasant.