Hampton Inn & Suites Roanoke Airport

We were in town for one night for a basketball tournament. Both gentlemen that worked at the desk were awesome. They were friendly and helpful and explained exactly how Covid restrictions would impact our stay. Our room was on the smaller side but it was extremely clean and well stocked. Breakfast was an average hotel breakfast, obviously impacted by Covid restrictions. We felt safe throughout the stay. The hotel was easily to locate and easy to access. It was exactly what we needed for a quick trip in and out of town.

Extremely clean rooms and lobby. The staff was very friendly. Good location. Definitely recommend staying here. Great value.

It was amazing I was only staying one night and was not feeling well and was allowed to book an additional night. Everyone was friendly and professional.

Highly recommend this hotel.

I understand the covid precautions however it was extremely inconvenient for breakfast before the window of availability and the coffee bar.

Appreciated the Health/Safety attention to current events.

It was very clean. Beds were comfortable. Air conditioner worked great. I would definitely stay her again.

Overall it was good for the price. My only complaints are the shower seemed a little clogged and the continental breakfast wasn’t that good. The eggs were disgusting, they almost tasted and felt fake lol. Other than that, it was a typically hotel stay

I realize that the hotel staff are trying to deal with Covid but really, does service have to be this bad? Our TV didn't work and after repeated calls to the front desk for help someone finally showed up to reprogram it at 9:00 in the evening. Breakfast the next morning was a disaster. We filled out the form the night before for our 8:30 box breakfast and arrived at 8:20. We stood in line until 9:00 for our 8:30 breakfast appointment. At 9:00 we arrived at the front of the line and discovered that the box breakfasts had not been pre-prepared. It took another 10 minutes for someone to put cold cheese omelets with cold bacon or sausage in the box along with dry toast (we had asked for butter and jelly), and warm yogurt and tepid OJ. We went out for breakfast the next morning. When we arrived back at the hotel later that day our key cards didn't work. It took three trips down to the front desk to have our keys reprogrammed over and over until finally one of the key cards worked. The receptionist never apologized for the inconvenience, just, "Well try this one, if it doesn't work come back down and we will reprogram it again." Room was not cleaned after the first night and we ran out of toilet paper. Had a spare roll in the car and getting that was faster than waiting for the front desk to respond hours after calling for a new roll (we learned from our experience with the TV). We will not be back!

They called me the day of checking in to tell me they had overbooked due to a computer glitch and had no availability for a suite. We were transferred to Home 2 suites but the hotel was older and not on a good location. The room was big but had only one chair. It was disappointing right from the start.