Blue Tree Premium Jade Brasilia

The hotel wasn't full they said my room was available but they would allow me to go to the room only at 1pm, this is terrible because when I travel and the room is available it doesn't matter if it is 9 am or 1pm they allow me to go to the room. When I went to the pool the hotel doesn't provide service in the pool so if you want to drink something you won't, also they don't provide umbrellas what is the point to go to the pool if you don't have a place to stay away from the sun, when I requested towels they said there were no clean towel available. The restaurant I ordered a steak Medium, it came RARE I said to cook it well and they brought it rare again. This is the second time I stay at this hotel and I can say the service got terrible from my first time to now.

One thing can be improved: the light on the air system is bothersome for someone trying to sleep One thing can't be improved: the bathroom is really small and one wonders why the architect didn't use another 2 or 3 m2 from the room to make the bathroom larger without really impacting on the size of the (very) large room.

staff Hardly speaking English and check in and check out very slow. Very nice hotel beautiful and big rooms, wifi working properly. A lot of noise during the night.