WestHouse New York

Not ready for a room even we arrived at check in on time! They just pretended ready for the room but no towers no comforter(blanket or duvet) just body tower and only had a sheet on the bed!! I found a lot of dust in the closet. They told breakfast is free but you must pay for a resort fee for about $60 per person and per night! Just continental style but enough table in the morning no staff in the front of dining room, a server was very busy and no answer even Monday morning. I booked a city view and high floor room but not satisfied because I can’t see only other building’s water tank.. I never recommend this hotel for family tour even you are only adult!!!

VERY accommodating! I would stay here again in a heartbeat!

While I thought the room was clean, I was disappointed by the hotel’s 5 star rating but lack of 5 star experience. Concierge was unavailable at 10am. The room was hot and the temperature could not be cooled only heat is available this time of year. Out of at least four elevators I had to wait far too long to go up and down.

Great location, the lounge and food and beverage is nice but....this hotel is being renovated so it was loud at night, the windows covered in scaffolding, the blower sounded like a lawnmower and the moody lighting in the room was no good for me. Disappointed!