Hotel Riu Gran Canaria - All Inclusive

Paid to share a (pricey) Room with Cockroaches!

This was an extra treat for my daughter & I. A couple of days All Inclusive - our preferred accommodation - in the middle of a week at a HB hotel. Room was lovely on arrival with it's Swim Up pool in the Adults Only area. It did have an open view on to the public promenade with very low bushes, so we did feel like we were on show to everyone who passed. But view across the sea and watching the sun set was worth the price. However, sharing both nights with multiple cockroaches wasn't!! 1st night, returning from dinner, we were greeted by 2 cockroaches. We contacted reception immediately but it took them 10 minutes to send housekeeping. She found, killed and disposed of one, but as she couldnt find the 2nd one, left. Then out pops the 2nd one, and we had to kill it ourselves. NOT a good night's sleep ensued this unexpectedly horiffic experience. Initially we wanted to change rooms but they didn't have of our type available, so we opted to stay. Tino at Reception was very apologetic the next morning and sent over a bottle of sparkling wine and note of apology. We did see a (dead) cockroach as we left the Dining venue where we had dinner. That night, we appeared to have no further visitors after numerous checks. However, the next morning as i was checking the fridge, I opened the cupboard door to nearly jump out of my skin when there's another one sitting in the fridge handle!! Spraying like crazy led to another dead one, but really?! Also, no room service at all?

Ingrid, Wycieczka rodzinna: 2 noclegi,, 18 sty, 2022

Autentyczna opinia gościa Hotels.com

It was great. Good food good hospitality.

Lahiru, Podróż: 6 noclegów,, 15 gru, 2021

Autentyczna opinia gościa Expedia

Nice hotel in a very touristic area Big onsite parking - you always have a place. The hotel is slightly outdated (needs a reform) It gets quite fully booked. Food was good and tasty in the buffet with quite a variety! Good one was the asian restaurant - but difficult to get reservation. The entertainment was really nice as well. From the down points is that at 8am in the morning all the sunbeds in infinity pool were always already taken and unfortunately there is no regulation for leaving a towel on sunbeds for whole day. Maybe would be good to get thats somehow controlled. Thank you.

Akime, romantyczny wypad: 5 noclegów,, 23 sie, 2021

Autentyczna opinia gościa Expedia

All in all i would give a 4.5 - great location we visited at the begining of july there, definetly have everything in the hotel area, so you dont really need to go out for anything besides local attractions. perfect for a relaxing week with unlimited alcohol. The staff are very friendly, food is ok just getting tired of it after a while being almost the same. very quite even with families in it, you get the adult pool section where you can keep you distance in case it bothers you which was perfect with the view. I do think the room could use a renovation - the pillows felt old and done, and the mattress on the one side had kind of a big dent sinking in. Room service was perfect, we went for breakfast ususally around 8:30-9:00 and by the time we came back the room was already made up also very quite we couldnt hear outside noises when sleeping so we loved it. The hotel brings medical team for 1 hour a day usually 13:00-14:00 for pcr/antigen tests (antigen 35euro) so you dont need to go anywhere. felt very safe with covid since they always sanitized everything and cleaned it all after each use. Sun beds by the pool gets taken early by putting a towel on them, take in mind in case you want to sit close to the water, not ideal but it is what it is just put your towel there on your way to breakfast.

Wycieczka rodzinna: 6 noclegów,, 6 lip, 2021

Autentyczna opinia gościa Expedia

Comfortable to stay.

Very nice place to stay.

Thomas, Wyjazd z przyjaciółmi: 7 noclegów, 5 gru, 2020

Autentyczna opinia gościa Hotels.com

All Perfect. Me gusto mucho todo y sobre todo seguridad y tranquilidad.

Jaime, Wycieczka rodzinna: 5 noclegów,, 5 sie, 2020

Autentyczna opinia gościa Expedia

Everything was really lovely.Nice staff and very good food.

Podróż: 7 noclegów,, 30 maj, 2019

Autentyczna opinia gościa Expedia

Las almohadas de las habitaciones son muy malas. Todo lo demás me ha parecido bien

Wycieczka rodzinna: 6 noclegów,, 13 kwi, 2019

Autentyczna opinia gościa Orbitz

Great location and all the staff are extremely helpful/friendly. The food was okay (a little lacking in seasoning) and they could use a few hot tubs. The views from the hotel were amazing for sunsets.

romantyczny wypad: 3 noclegi,, 18 sty, 2019

Autentyczna opinia gościa Expedia

Great location, great service, great food, all drinks included! Perfect for family vacation!

Y.c, Wycieczka rodzinna: 5 noclegów,, 30 gru, 2018

Autentyczna opinia gościa Expedia