Pure Mareazul Rivera Maya

We loved it! The people were friendly, although it would have been nice to have the desk staff speak a little better English ... or me speak a lot better spanish!! We were able to get everything talked thru! :) the pools and beach were beautiful... the room was very nice!

This place is totally amazing!!! The pools and gardens are beautiful. Do not expect hotel service, they do come and clean every day, otherwise is like you are in your own apartment, e.g. don't expect them to replace your kleenex, paper towel or drinking water after you use their complimentary issued quota, but since these things are inexpensive it isn't a big deal. For transportation we got the number of a very good taxi driver and texted him every time we wanted to go somewhere, it worked perfectly. The balcony (more like a patio) was perfect!! We would stay there again.

both the air conditioning and tv did not work and could not be fixed despite several attempts. Nevertheless, the condo, landscaping, pool and beach were very nice.

The good: safe with 24/7 security. Great pool, really nice garden area which is well maintained. Beach has white sand and clear water. Spacious condos with all accomodations needed for family trips. Hammock and jacuzzi in balcony. Night shift help desk and convenience store guys were helpful and very nice. The bad: place needs renovation and good maintenance, it is in decay. Water drops coming out of AC unit. Stains on couch and on "clean" sheets, and cleaning crew only changes sheets every other day so we were stuck. During second day I killed a cockroach in the kitchen and left it there for cleankng crew to do something, but all they did was pick it up, didn't even mop. They do not mop or clean counters on daily basis. Found food and drinks left from previous residents. In order to checkout cleaning crew needs to inspect, so they came out and said it was good to go. Got to the front desk and they would not give me a release because cleaning crew had not communicated with them, all they kept repeating was that they could not let me checkout until they got the approval. Place is far away from 5th avenue, so taxi is a must. This place charges a fee to taxis picking up or dropping off, so you pay 50% more than a normal ride. Spending money on taxis every day really adds up in the end.

While the property overall is acceptable, our apartment smelled very musky and there were spots from water damage on the ceiling. We may just have been unlucky. Also, don't make the mistake to pay extra for the 'personal pool' - it isn't a pool, it is more of a wading basin you can stick your feet into but nothing else. I really regret having paid for this 'upgrade'. The last day we had a rather shocking experience: while taking a shower all of a sudden the bathroom and bedroom filled with very badly smelling smoke and we could barely breathe. Fearing a fire, we quickly opened all patio doors and called maintenance staff whom we saw in the general lawn area for help. They checked and didn't find a fire in the building, but informed us after some time that a fumigation exercise was underway. They yanked poison through the air vents without giving notice or a warning!! Two days after I still have a headache. It is a pity because the apartments have a good size and are quite conveniently located to get into Playa quickly. The beach is also nice. So if you don't mind getting poisoned, and otherwise don't have high expectations, this may be an option.