Suites You Zinc

Suites You Zinc could be a lot better with some changes. First and foremost we arrived at the property address after an international 9 hour flight and there was just a locked door with no lobby. I was nervous as I thought we had been stiffed given the property seemed abandoned. I pressed one of the intercom buttons that faintly said "reception" and also received no answer. I then proceeded to get my cellphone out of airplane mode so I could make an international call to the number listed. Finally someone answered and said the reception was 5 blocks away in a different address, so we went over there and finally got the key. Once inside the apartment was spacious but a bit dark and the wifi did not work well at all. The wifi signal was very low. Additionally the shower head was broken and did not stay in place and the balcony door did not close very well. I will say the location is great and the room we got was super quiet even with the pride festival going on down the street at Plaza Del Sol until 4am. All in all I think for the price this "hotel" should have been much better. It's really a repurposed apartment. Additionally they really should leave some instructions at the door saying where the lobby is located.

Location was great. Check-in is at a separate location which felt strange. Beds were comfortable but the rest of the furnishings were not. The apartment was very clean. Hairdryer did not work. Building and apartment felt very secure.

This is my 5th time here and it never disappoints. I cannot find a thing wrong with the apartments. The staff and communications are brilliant. Location is perfect if you have never been to Madrid before I would highly recommend staying here.

Conveniently located to public transportation, tourist destinations and food establishments. Units are for the conservative economic minded traveler who spends their time in the unit for primarily for rest and transitioning for the next adventure.

Apartment was ok but not luxurious, it’s just a “basic” apartment. The description and the pictures online do NOT match with the place, and also it said that the apartment comes with a washer machine (which was one of the reasons I chose it) but the apartment didn’t, only the bigger apartments have washer machines. One MAJOR complain is that I wish hotels.com or the rental staff would have explain CLEARLY that you MUST pick up the keys from a different location. I had to call many apartments at 11:30pm before someone kindly answered the intercome to tell me how to get to the office at midnight pushing bags around the city (it was my first time in Madrid so I didn’t know street names)!. At the office the lady told me she sent me an email with the instructions but obviously the email went to my spam email so I never saw it. I spoke to the office staff and they said they will fix this so it wouldn’t happen again... Area was great, close to everything you want to see. Honestly I wouldn’t stay there again, for the same price you can get a better place also centrally located.