2/10
This review cost me lots of money. Saturday we have breakfast as the only customers, we even talked with the manager.
At 12pm, we get ready to leave the hotel with our car (parked inside the area) and we see a mountain of rocks blocking the parking entrance and exit (the hotel is located down of a 70% hill).
The human logic would have said “get your car out of the parking as we are having some work done today, so you can go out easily when you want” None of this ! I pass all the talking we had with them asking for explanation. We waited 1h to create a way out. During this time, no offers of drinks or anything to make us wait - after 1h not much had changed and we decided they should find a solution as they blocked our way out. Nothing ! So we asked them to get us a taxi to go where we had planned as the day was passing - thankfully we didn’t have any appointments or flight to catch ! The hotel called at 16h saying they got the car out, as we paid the taxi 2 times, we asked the guy to pick us up with our car (4 min drive from the hotel). We discussed with this guy, asking for a gesture to reimburse the taxi spent at my costs. At night, we met the boss, a very disrespectful person and arrogant who completely blocked himself to any of our talk. He did not apologize at all about what had happened earlier and the only thing he was telling us was to leave with a hand sign.
dorna
2-night trip
