The Hans Coco Palms

Unfortunately staying here was a big mistake. Its a great property but absolutely no change or improvement made since it was built. Everything was seedy and shabby and smelly. The only saving grace was one waiter Dalip who served us at meal times. He was excellent. For the price one paid one should expect much more. Even the basic cleanliness was not there. It was a bad experience from the time I checked in where the staff were not willing to make small adjustments. Room service & house keeping were pathetic. They even replaced soiled towels the next day instead of fresh ones. They have certain rules like swimming in swim wear only, but each and everyone was swimming in full clothes incl the men. Its was a gross sight. Breakfast is till 10.30 but by 9:45 everything finishes and one has to constantly keep asking them to replenish the food. Tge whole service was shabby & sloppy. I will not recommend this place to anyone ever.

They do not honour the confirmed booking.we had a cofirmed booking from 19/11 to 22/11, (booked at hotel.com)but we were given a room in some other hotel (which was very below standard and far awaw in a remote place)for one night.when I tried to ask for the reason they said nothing can be done.the coco palms had avery bad room service and we had to ask for basic things repeatedly.the staff at the reception was mostly rude and uncurteos.they served me burnt berger in the room and i had to lierally shout and fight with them to get it replaced.please never book with them, there are very good hotels in their vicinity at much lower rates with good service and good food.