Sun Flower Hotel and Residence

We like the flexibility of allowing us to check in early. The hotel provide fruits n herbel drinks that sooth our throats are thoughtful .

訂了複式大床房，房間在5樓所有窗關掉都很嘈！ 從未見過態度如此惡劣的前台！ 上房後打下去前台石小姐聽的電話，我要求多要一張被，所有物品都要3份，結果送來的只有一條毛巾。 訂單寫的是king bed 但進去之後只是queen bed，打下去前台問石就說所有這個房型都是queen bed，我問哪怎麼辦，她沒有回答我也沒有任何歉意，我就叫她把電話轉給經理，她說經理不在叫我等她回我，那時候是零晨4點多我也不想要等我問她經理在睡嗎？她也回我對呀。無論你們習慣是怎麼也沒可能回客人這個答案吧，還一點歉意都沒有。那我就直接下前台等。 下去之後更令人生氣，我到了那位經理還沒有到！！ 然後我問石小姐為什麼我要被子送來的是毛巾，她打了通電話問房務員才告訴我在衣櫥裡面有。如果她也要問房務員的話那請問我又怎會知道，我一開始打電話時她也不告訴我？ 經理過來之後更過分，我第一句問她睡醒了嗎？她更告訴我穿衣服需要時間！請問你是回家了嗎，在上班還換衣服睡覺？ 然後我問她知道什麼是King bed queen bed 嗎？她很理直氣壯地告訴我她不懂英文！！！！！她是做財務的。4星級的值班經理跟我說她不懂英語，那好問她有什麼解決方案她也不知道。那我就打電話去Hotels.com 看人家有什麼解決辦法了，人家24小時的是英語熱線，我說完了要跟酒店是，她就說她不懂英語叫我跟他說！會不會太誇張呀！做經理的只懂睡覺什麼都不會！！！ 整件事情上她們也沒有一句道歉！ 然後房間地板還要很髒，隔音超差很嘈 儘管最後她們是給我升級到29樓的房間，然後打算飲杯茶，茶杯裡是買還有人家飲過的茶跟茶葉！ 真的是超難忘的一晚！ 千萬不要住這個酒店，簡直是付錢買難受！！

Staff was friendly, and they upgraded us to a duplex apartment since our original room type was fully occupied. The upgraded room is on the 15/F of the property, with the living room and kitchen being on the lower duplex, and the toilet and the bedroom on the upper duplex. Amenities are well prepared. Didn’t expect to have toothbrushes, toothpastes, combs, lotion, etc. but they were all set up in the bathroom. The shower is a bit weak tho, esp not enough hot water supply. As for property condition, I think this apartment is quite old and cleanliness is below expectation. There are flies in the bathroom and probably fleas on the bed. My skin starts being allergic right after I sit on bed. Access to the hotel is not so good either. It takes abt 15min walk to go to the Coco Park mtr station, and more importantly, there are few restaurants nearby. Luckily there are quite many taxis on the road in front of the property so we can always hire one when we are too tired to walk.

The room was quite small. The area requires some walking. Average room amenities; with a few basic things lacking (slippers, sugar, etc.). Poor WiFi. Hot water was sufficient temperature but doesn’t go into the realm of ‘hot’.

A decent, clean and convenient hotel, at reasonable price.

Plenty of amenities in the vicinity. Shopping malls at walking distance.

It's OK.

The Hotel is a good place for the price. Good Location to where we need to go.

Received a noisy room facing street. Hotel does not offer disposable slippers which makes me feel uncomfortable. Check in is easy. Good location.

There’s smoking smell in room, poor maintenance. The room is not clean enough.