Hilton Garden Inn Odessa

The place was clean and comfortable. John at guest services is a gem, he goes above and beyond. This was a really good stay. The only negatives, the hot tub heater was broken.

Staff had no mask on. COVID must not be an issue for this property. They don’t care about guests

We were there for the weekend. AC was not turned on, the room was really hot when we entered it and it took all day to cool it off. No housekeeping on weekends and no breakfast served on weekends.

The Reason I am Giving them a Bad Rating is Because they Have NO housekeeping on the weekends. We Stayed Friday and Saturday night. Left Saturday Morning and Return Saturday evening. When we got back our room was never touched. I called the front Desk and was told that they do not provide Housekeeping on the Weekends. WHAT? In the Middle of a Pandemic and You dont Clean the rooms? Other then that it was a great Hotel and a great stay. But if I am going to pay full price I want My room cleaned and sanitized while im out.

The only thing i had a problem i had. The bed needs a bed protector. I am a head housekeeper and i think every bed needs that. Since of the covid 19. And be takin off and washed every time a guest leaves. But everything else. I love staying there. Thank you so much. Housekeepers you rock. Keep it up. ❤

Our plans changed a couple of times and the hotel staff was very friendly and helpful. Thwy made things easy for us which made for a very comfortabke stay.

Second stay in the last month. Hotel is always clean and the staff is very friendly and helpful.

When I arrived the check in person asked “why we came out to Odessa?” He explained that there was nothing to do here. There was no breakfast as the amenities stated. I did not expect that from the Hilton hotels. It was awful to have a room near the back where the car dealership is located. I awoke early to drums and music playing from the car dealership. Apparently after calling the front desk, nothing could be done. Lastly the hotel wasn’t busy yet we had to wait at the front desk to pay for items at the hotel store. No one was in the area meaning hotel staff to assist. This was not the stay we expected from the Hilton. The hotel was clean.

Employees were outstanding; friendly and helpful. I usually stay at HGI because they're consistently clean and comfortable. This one was not so much. My room smelled musty, there was a big stain on the carpet and overall it looked run down. The mattress was not as comfortable as others I have stayed at, and I think all HGIs are supposed to have the same ones. On the plus side, the shower pressure was decent and there were plenty of toiletries and towels.

The staff was very friendly. The rooms were clean. We would use the hotel again.