JW Marriott San Antonio Hill Country Resort & Spa

The grounds ds beautiful. The pools are so well managed. It was a beautiful stay.

Weekend trip for visit to the Potter House and JFK Museum and the staff there was amazing!!

We’ve been coming to this resort with a big group of friends for four consecutive years and this year was noticeably worse than previous years. We all had to wait anywhere from 45 minutes to over an hour to get into our rooms at check-in and then had to wait an additional 30-45minutes for our baggage to be brought to our rooms. Two families in our party paid extra for first floor rooms only to find at check-in that their rooms had been given away. We had all asked to be placed close together (which we’ve always done successfully in past years) and at check-in, the front desk attendant immediately said, “oh, you’re with a group, right?” and I affirmed her comment...only to find out that we’d been separated and placed on all different floors. Other annoying things from this trip: our telephone didn’t work in our room, we weren’t provided with any bedding for our pull-out couch, the lazy river was closed for several hours on two days, twice we ordered food poolside and it didn’t come because our waitress forgot to submit our order, other times food took over an hour to arrive, a chair in a friend’s room reeked of vomit and smelled up their room, we ordered chicken noodle soup from room service and it literally had two noodles in each bowl, etc. When we pointed out issues/problems, they were usually rectified; however, when I go on vacation I really want things done right the first time so that we can relax and this stay was frustrating because there were so many issues.

Amazing! Wish I could have stayed in the room longer! So comfortable

Amazing resort!