JW Marriott San Antonio Hill Country Resort & Spa

Great family place for vacation and gathering. We have a great time there. A lot of activities for young children and adults. Definitely come back again.

Beautiful property with lots of potential but the service we received was disappointing. I will say that it was nothing major, but several smaller things that I wouldn't expect somewhere that I'm paying $300+/ night. To start, we requested a pack and play (a nice feature they offer) for our room. We checked in early and the front desk told us they'd deliver it shortly, no big deal. Several hours go by, and it's not delivered. We called the front desk 2 additional times and were assured it would be delivered immediately. After waiting an hour or so we give up and go get our own. The pull out bed in our room also didn't have sheets or a blanket so I had to track down the cleaning lady to get them. Again, these alone aren't a big deal, but not what I'd expect at a hotel of this caliber. At the pool and lobby bar the servers I encountered were inattentive and rude. At both locations servers said things along the lines of "gratuity is greatly appreciated" which I felt was tacky and uncalled for given I had just ordered. They seemed way understaffed but if the resort is going to offer day passes for the resort amenities, in addition to the hotel guests, then they need to staff accordingly. In the evening they canceled several of the children's activities including the s'mores after it rained for all of about 3 minutes, come on. The last straw was the TV service in our room went out during some great college football games and didn't comeback until the next morning

Terrible customer service

Amazing hotel with outstanding service but be aware of resort fees charged from Hotels.com and then again when you check out at hotel. You will be charged from both places and expected to pay.

Price was very high, but it was Labor Day weekend

amazing place.

Stayed two nights. Weather was lovely. Overall I don't feel like this was a 5* rated hotel. The food at Cibolo was awful, extremely salty. The room said balcony. I would say it was more of a Juliet balcony. Didn't have chairs to sit, which I assumed a "balcony" would mean. My parents room had toilet problems. They had to get someone out three times over two days. I got a Peak Cabana and the service was a slow. Took 15mins for a burger but over an hour for a vegetable wrap. (I think she forgot to put that order in) They don't refill the fridge...which for the money they should. It's just waters and soda. You aren't allowed to get a lugguage carrier yourself. So we were waiting for a bell hop for 40 minutes to check out. I ended up working it out to carry them out myself. I have a 4 month old and couldn't wait around any longer. I doubt we will go back to this hotel.

It was great!!! Thank you!

Everything was great except housekeeping

The hotel was overbooked, so all-in-all the experience seemed to suffer because they didn't seem staffed well-enough to support that many people. We stayed last year at the same time and the experience was better.