JW Marriott San Antonio Hill Country Resort & Spa

Everything was great except housekeeping

The hotel was overbooked, so all-in-all the experience seemed to suffer because they didn't seem staffed well-enough to support that many people. We stayed last year at the same time and the experience was better.

Don't expect any personal attention as a guest. You are treated like a number here. Getting luggage to and from your room is a long process as you are required to use a bellman. Allow about 45 minutes to get your luggage out of your room at checkout. Don't waist your money on food or cocktails at the poolside restaurant, food is terrible, drinks are watered down ( not what you would expect at $15 per). Service at the indoor restaurant was very slow, took 30 minutes for waitress to take our order, and another 45 minutes to get our food. We complained to the manager but he just said he was sorry to hear that. Also you cannot get an itemized bill at checkout! The adult pool was small and filthy! No one removes the pile of drinks around the pool until the end of the day. I expected more from this type of resort. I do not recommend and will not return. If you wanted to be treated like royalty I recommend La Cantera Resort & Spa in San antonio.

Don't expect any personal attention as a guest. You are treated like a number here. Getting luggage to and from your room is a long process as you are required to use a bellman. Allow about 45 minutes to get your luggage out of your room at checkout. Don't waist your money on food or cocktails at the poolside restaurant, food is terrible, drinks are watered down ( not what you would expect at $15 per). Service at the indoor restaurant was very slow, took 30 minutes for waitress to take our order, and another 45 minutes to get our food. We complained to the manager but he just said he was sorry to hear that. Also you cannot get an itemized bill at checkout! The adult pool was small and filthy! No one removes the pile of drinks around the pool until the end of the day. I expected more from this type of resort. I do not recommend and will not return. If you wanted to be treated like royalty I recommend La Cantera Resort & Spa in San antonio.

Don't expect any personal attention as a guest. You are treated like a number here. Getting luggage to and from your room is a long process as you are required to use a bellman. Allow about 45 minutes to get your luggage out of your room at checkout. Don't waist your money on food or cocktails at the poolside restaurant, food is terrible, drinks are watered down ( not what you would expect at $15 per). Service at the indoor restaurant was very slow, took 30 minutes for waitress to take our order, and another 45 minutes to get our food. We complained to the manager but he just said he was sorry to hear that. Also you cannot get an itemized bill at checkout! The adult pool was small and filthy! No one removes the pile of drinks around the pool until the end of the day. I expected more from this type of resort. I do not recommend and will not return. If you wanted to be treated like royalty I recommend La Cantera Resort & Spa in San antonio.