AT&T Hotel & Conference Center at the University of Texas

Very friendly and helpful staff. Valet service was excellent as was the room service. The robes! So nice! There was a spot on my room carpet and the complimentary lotion looked used. Other than that, it was fabulous! Location right on UT Campus was awesome too.

Hotel was nice parking not so much. I have a regular size one ton truck and pulled into valet and was told that there was no where to park my truck on hotel property. They basically just said find a spot on the street and feed the meter. So I went to front desk and host told me same story with no real solution to the problem. Drove around the block and found lot right next to hotel that no one in hotel group could recommend right across the street. Here's grand idea rent a spot from parking lot so that you can valet a truck that wont fit in the poorly designed garage. By the way the garage is plenty tall for trucks but the entrance and exit has an obstruction that wont allow a truck to get in. Rent spaces next door and provide your guest with just a little customer service instead of just saying go figure it out.

This hotel must have a hard time Keeping and training employees because some staff were helpful and others would give me wrong information. For example, I asked a simple question, where is the business center and I got three different answers, all of which were wrong. It took me two days to finally figure out where the business center was because the hotel complex is so huge and I had to find it on my own during my very little free time, because nobody knew where it was. The restaurants that are in the hotel seem to operate on their own time schedule and half the time room service did not even answer my phone calls, although they did respond when I left a voicemail. After the second day, I started having my meals delivered from outside because it was just too difficult to try to deal with the hotels food services which was costing me $80/day with tips. The traffic around this area was pretty heavy at least a couple times every day so sometimes my food deliveries were late. Be aware that if you were sharing a room with someone, the bathrooms do not have locks on the doors. The outdoor pool is nice but the water was gross. My room was clean and had a beautiful view from a large balcony and a good sized fridge and microwave. Use the included tablet to find the phone number for the front desk, concierge, etc. because it’s not written on the phone.

Wonderful hotel! Very clean, friendly service and close to everything we needed. Will definitely stay here again!

Need to make sure the cleaning staff leave shampoo, kleenex and toilet paper in the rooms. We had to call and request extra.