Exe Las Palmas

For the past few years I have stayed with cantur city hotel and never once complained. Always had a great stay. They staff were and still are amazing but this time me and my dad were placed in a tiny room the smallest room I have ever been put in at the hotel. This time we had no kettle or water that we used to get but once we asked we were given them. We were also moved to a much better room. We were given free prosecco all which we are grateful for. There was work being done in the roof which we were not notified of at time of booking. Noisy work. We were also not notified at the time of booking the hotel had new owners. Also the food and drinks on the roof we used to eat and drink there most days but everything is double the price now so we didn't eat there or drink there. We had to complain a lot and don't like doing that. Not sure we will visit again. But one thing that was the same high standard was the staff. They are great. Thanks

First stay here. Decent location. Reception was good. Rooms are a little dated decor wise but room was comfortable.

Difficulty wheelchair some small room

Great for location, difficult for fun.

Good hotel close to the beach with lots of places to eat and drink. It is difficult to get transport for trips around the island unlike in the south. The wifi is slow and takes a while to connect.

Very convenient right next to the beach and walking distance to large bus hub. Good breakfast. Pleasant rooftop with pool and jacuzzi.

Overpriced hotel for an off season stay. Looking at the price for a Canaries hotel in October you would expect a much higher standard, hotel was probably good 20 years ago but it hasn't been taken care off correctly.

Great hotel. Lovely rooftop bar and pool.

Lovely hotel, WiFi didn’t work at all which was really frustrating for a business trip

Good comfortable hotel, very convenient to the beech. Breakfast was good with good choice. I didn't use the restaurant but those that did indicated that it was good.