Homewood Suites by Hilton Miami Airport West

Breakfast was excellent, something different every day. Pool area was nice but hotel needs to do a better job of cleaning and restocking area. Service was excellent except for communicating with staff. Difficult due to language barrier. Mattresses need to be replaced for sure. Room was great for family look forward to visiting again.

Had to get taxis to hotel! However when eventually got there had a great night stay with goo breakfast.

I will leave the room early and return back after 12noon and the room wasn’t service. In addition, it was dirt on the utensils and hair in the bed. Overall, the cleanliness was average.

Good location. Bus transfer service from airport good, the gentleman was very kind and helpful. We were traveling with our 8 year old and the TWins 8 months. We requested in advance 2 cribs for the babies. When arrived and in check in we were informed that the did not have kribs but pack and plays and unfortunately they only had one. When requested more the answer was the hotel has a total of 3 and we are out, we checked in the adjacent hotel and they don’t have, sorry. That sorry did not help, they did not give any other option, try to help in providing any other option. It is very bad for a Hilton calles hotel this kind of service or no service. Once in the room the pack and play provided was there but the bottom part was an adapted one and only covered 2/3 of it so it actually represented a hazard. It was covered in a sheet and that was it. No extra blanket, no extra sheet. Very disappointing. At the end the babies slept with us. Overall very disappointed. If at the moment I called to request the cribs I would been informed that they don’t have I would change the hotel. Hilton is prowled to train their staff and create in them the Hiltonian culture, in this hotel they have to re train and if it is a franchise thane they should check the standard periodically and try to protect thieir name. Very bad experience and very disappointed.