Candlewood Suites Williamsport

Arrived at 330 pm and was told 2 hr wait for a clean room.

Convenient........but the only negative I would have to comment was on the most uncomfortable bed. But my room was nice and comfortable.

The staff was awesome both nights. The room was clean and a good size. The kitchenette was spotless. The pool looked clean and the gym area had plenty of machines. The internet was spotty the first night and non existent the next but I was to tired to deal with it. Would stay again.

Great room but hotel location not wonderful. It was in a strip mall behind some other businesses. The lobby was tiny and not very appealing

Our stay here was not good, but not bad either. We were traveling and called to let the hotel know we would be in late. They told us it would be no problem. When we arrived, we were given a room that had obviously not been cleaned. There were no linens, no air conditioning, no shower curtain, no towels or soap. There was a bar of used soap on the counter and a bag of un-popped popcorn. We called down to the front desk as spoke with Spencer who was more than happy to help. Unfortunately, they did not have any other available "clean" rooms for the night. Spencer called two other hotels in the area but neither had any available rooms. Spencer then took it upon himself to find another room, clean it himself (even though that's not his job) and move us to the new room. Our complaint here is not with Spencer, or the actual room. Spencer was great and the rooms are actually very nice. Spencer even offered us a late checkout since we had to wait about 45min for him to clean a room for us. Our complaint is with whomever manages the hotel. Offering a dirty room to a customer is unacceptable. After speaking with Hotels.com and asking for a manager, we were able to get part of the cost refunded, so all in all it worked out.