Holiday Inn Express Hotel & Suites Rochester - Victor

Went for an overnight so the kids could swim. When we arrived, were told the pool was under renovation. This WAS NOT mentioned on website. Room had already been paid for and was nonrefundable. Would never have booked if website had accurately reflected there was no pool.

Renovating entire hotel so no pool or hot tub. Kids running up and down the halls at 7 am and next room over slamming bathroom door early morning. Walls very thin and can hear everything. Goals were either dirty or stained which was pretty nasty. Couldn't wait to check out and won't be staying there again. Never mentioned pool and hot tub were down on there site. The only good thing to say is it had a pretty good breakfast.

Horrible experience. Check in was difficult...the receptionist was on her cell phone and taking a smoke break when I drove in and I waited about 4 minutes at the front desk for her to appear with a lame excuse that she though I'd already checked in. Hotel under construction. Room design resembled a sterile hospital type room, bath tub too small and sides too high, furniture and feelings were utilitarian. No room to hang pants without ironing board falling over and crushing them. (The room design is for the benefit of the hotel $$ (cleaning crew), not for the guests. Air circulation system would not keep room at an even temperature and cool air blew down on the bed from a vent and there was no extra blanket to use on the bed. The vent in the bathrooms was full of dust and debris. My opinion, Holiday Inn has made a huge mistake in their "new" design...you've lost me as a customer. I don't need/want a utilitarian dorm room...I get enough of that when I travel in Europe.

I wish we knew that the hotel and pool were under construction when we booked it, because that was a primary reason for staying at a hotel that weekend with my family. Very disappointing and the "queen sized beds" seemed small and the loud air conditioner in a newly renovated room made for a poor nights sleep. Also the continental breakfast was horrible. I will not be staying here again.

Check-in was quick and easy. Hotel is under renovation. Individual rooms (or at least the one I stayed in) has not been updated, and seems dated, but clean.