Playa Palms Beach Hotel

Only complaint that we have is the pool hours. The pool closes at 6 PM which, in my opinion, is way to early. The first time we stayed at Playa Palms, we arrived at 7 PM and all I wanted to do after a long travel day was to refresh in the pool. The security guard informed me that the pool closed at 6 PM. I understand not wanting to disturb other guest by leaving the pool open late but I think 8 or 9 PM is reasonable.

Convenient location right on the beach with amazing views. Great in room amenities: cooktop, fridge, toaster, blender, cookware, servingware and utensils. Loved the free breakfast on our oceanfront deck. Extremely helpful and friendly staff!

Amazing location but should have a better free breakfast.

Why it was bad: there was no hot water and no compensation for the inconvenience. So, my wife and I had to take the most miserable cold showers on vacation. The bed was also literally as hard as a rock. We barely slept. This was not a good stay and we wish to be compensated. Hotels.com should know if hotels on their website have hot water... to say the least.

This is a beautiful hotel in a superb location! The beds are very comfortable and the rooms are a great size with a kitchenette and patio with hammock and small table and chairs. Each room opens to the pool area and is steps to the beach. The beach area is small but cute. Unfortunately there was a ton of seaweed covering the beach during our stay but that’s Mother Nature. We loved the room but the bathroom ceiling was leaking. The shower was not clean with leftover soap next to the newly replaced shampoo and conditioner bottles. The toilet would not flush and and just ran nonstop until you juggled the handle numerous times or took the tank cover off to fix it. I notified the front desk about the leaking ceiling upon arrival. They did offer to fix it but we were going to be showering soon so didn’t want to deal with maintenance at the time so they said they’d come the next day. Personally, I think we should have been moved to another room due to the inconvenience and it did not appear the hotel was close to full. The next morning we asked them to fix the ceiling as it now had a bunch of mold on it and the floor was soaked even with towels. It seemed to get worse, we thought it had been fixed from above for a bit but apparently not. We also asked them to fix the Toilet. The toilet was never fixed which was very irritating. Breakfast consists of bread to take and toast in your room and some fruit and juice. Beautiful place but needs improvements.