Enjoy Viña del Mar

Our first time at the Casino Hotel was an overall excellent experience. The service was excellent and the staff very friendly. We had a small problem with the air conditioning but the hotel service staff was very attentive in trying to fix the issue and it got resolved. Although a relatively pricey hotel, I would recommend it as it was a great stay with beautiful sea/coast views, a nice pool area, and is a great location from which to experience Vina del Mar.

Great everything, really had a good time here, the suite is the best option

Friendly staff, good level of cleanliness. Possibly could do with a little upgrade/repair work in places but nothing major. Casino doesn't affect noise level in rooms.

I think this hotel needs to improve on a few things in order to be worth what they charge for a room. Whereas spa area is really nice, they lack basic amenities in the room such as a simple cup of tea. Staff near the casino area was rather rude after knocking my phone off a table, that is simply not acceptable

Front desk staff needs to be a bit more competent and know what they're doing. Breakfast buffet has plenty of variety but the sweets were full of mosquitos. Rooms are great, spa is good, location is fantastic. So, great place but there is room for improvement