Lindner Hotel am Belvedere

Just a lovely hotel. So comfortable with a steam room and spa close to the city. Just perfect for our stay.

Nice hotel. Very convenient for a nearby conference. Everything was very good. Some traffic noise from Rennweg so if this bothers you request a room on the other side. We didn’t spend much time in the hotel bit from what we saw the staff were helpful and efficient.

The hotel itself was good. The room accommodations were nice, and the beds were relatively comfortable. The only thing from the room I would change is to have a wall separating the shower from the rest of the room to allow for privacy. However, my biggest concern was with the staff and customer service. I checked out and forgot to grab the items I had stored in the safe. I contacted the hotel staff a few hours after checking out to inform them and noted the items I had stored in the safe, and they said they would look into the matter. Upon my return to the hotel, I was provided three of the four items that were located in the safe; the fourth, an envelope with a large sum of cash, was not presented. Staff provided inconsistencies in their policies for addressing retrievals from the safe (one showed me a picture of the money on a table and not in the safe, while a management member informed me that it is not part of their procedure to take pictures of safe items when they are retrieved). In the end, I didn't feel that the staff were helpful or trying to address my serious concern. They essentially told me that they could do nothing more for me and that I would have to escalate it to the police (which I did). The whole discussion and event was very disappointing; and a hotel stay that started very enjoyable ended with much frustration.

Rooms are small but full featured , safe , clean , nice bed , amazing breakfast , prime location and nice staff

I cried at room after checked in, that’s my first 20 mins in Vienna. 27/08/2019- (The 6th day after my official complain to the Manager, leave an email for them to follow up still no reply at all). I am a cabin crew/ law student/ solo traveler and an Asian girl, I have been to more than 50 countries, checked in to more than 300 hostels/hotels, that one in Lindner was the worst check in experience which caused me tears. If you are still reading it, forgive me that I wrote my background there, for the reference that I didn’t make an unreasonable complaint or lack of travel experience. Honestly, I really don’t want to memorise the experience and just let it go, but I am disappointed that no email response to me at all, I left them my personal email address. The incident was between me and the front desk staff, I am sure it’s rare, because what I observed other front desk staffs were very polite and smiley , just that one staff is rude, I was so unlucky I was her first customer to serve. I don’t want to type the whole story here yet unless they ignored it further, I deserved an proper response after paying €100 for one sad night.