Borghese Palace Art Hotel

We had a disappointing experience. The wi-fi was out for our first three days at the hotel. When we asked the front desk for help in making some online reservations (when we could not do it on our own) they eventually did so, but they were not friendly or efficient about it. They acted like we were really burdening them in asking. The room was clean but the furnishings and decor were cold. The shower was tiny. The best part of the hotel was the bartender - Fredrico. He was great. Extremely friendly and always willing to give recommendations on places to go. Although I would not stay at this hotel again, I would go back to the bar so they I could see Fredrico!

The room would have been great but the heater was stuck on during a heatwave and I couldn't turn it off. Okay with the windows open, but then the noise of the church bells got quite loud. Great staff, would generally recommend.

On the plus side the hotel is in a fantastic location. 50 yards from Bargello and within three minutes of Uffizi, Vecchio, Santa Croce and Duomo by walking. The breakfast content is great as is the breakfast service. The hotel looks tiny from the outside, but inside it is expansive and full of nice furniture and great looking accessories. However, this is part of the issue. The hotel is impractical with a series of faults that accumulate to make for a rather annoying stay over a week. Tiny things like the lift going past your floor if someone is already in it, or hanging space so short that your shirts are more wrinkled hanging them, or the fact there is no shelving in the bathroom or shower to put your toiletries are minor until they begin to add up. When you add those to a room wi-fi that disconnects every five minutes, Sky TV that isn't even setvup to work despite there being instructions and air conditioning that doesn't work at all and leaves the room at 26 degrees and all those begin to compound the problem. I could have lived with them all bar the aircon but having complained three times and eventually being told by reception there was nothing wrong with it, when clearly there was, is pretty dismissive. It's a shame because it all looked so great, but I guess that's the price you pay when you put all your efforts in making it look nice rather than work effectively. Needs a redesign

Super helpful front desk , great area, breakfast was excellent!

I could not fault the location, it was central to all the important sites. Reception staff were very friendly and welcoming. My single room was small but adequate, it was quite dark, but in keeping with the 'artistic' theme, and the bed was comfortable. The bathroom was not very well lit and there were no water temperature controls so that took a bit of getting used to. All in all, for the location alone I would choose this hotel again.