Fontainebleau Miami Beach

Everything was great until i realiZed that they had charged me over $500 for a suite and they didnt even have a proper ice bucket! This hotel its just for the name and reputation!!

AC did not work in room, best suite in Sorrento tower. Maintenance fixed once, shut off at 11 pm and called front desk and they stated maintenance would handle next day. AC did start working around 2 am again. Very ghetto clientele. Smoking weed everywhere. Typical of what Miami Beach has become.

The Fontainebleau is a beautiful, older resort. It's clean, the beds are comfortable and they are doing a good job trying to maintain the social distancing thing. They are very short on communication as to the ins and outs of the resort. Our first day on-property we went down to the beach (picked up towels on our way through the pool) and found a couple chairs. No one said a word to until we figured out "protocol" is to have your spot set up by staff. There is no signage, no indication, other than being completely ignored by every staff member on the beach. That was a little off-putting, but we figured it out. As with most resorts, the food was expensive but decent, the staff was generally great and it has easy access to both south beach and north beach - lots of walkable sand and sidewalks.

Always a pleasure to stay in Miami. I absolutely love this hotel and this staff is the best.

We had a terrible experience we arrive on a Sunday my wife was really tired because she work on Saturday night and we came here for a little vacations and obviously rest but on Sunday night there was a big party in de next room the hotel never warn us about they rent it for a party, well far from having a rest night there we were listening very loud music until Monday 5am, slammer doors and that’s not the worst part, the worst part was that we can’t even breath in our own room because the smell of weed it was like if we had a smoke machine in the room and in our balcony this is the worst experience of my life in a hotel this was my second time in this hotel my first experience was amazing I came here last November with more than 200 people from the company I work for, but this time was really disappointed. I was planning to came back in about 3 months with all my family but now I’m considering other options.

The service in the hotel was absolutely horrible. I have never experienced a more rude staff in my entire life. I will not be returning.

It wuz AMAZING'👍

Everything was amazing except for the constant search for decent priced foods. We understand most restaurants were closed though & their is curfew in place. Everything is closed by 9:30-10pm. We’ll go more prepared next time. Also- Be aware that you will have to wait at least 20-30 mins to get your vehicle from Valet.

the room was very dirty. there was hair all over the floor, a lot of hair! the bed was dirty.

Everything was perfect. Except the chocolates in the room i almost die from them, avoid them!