Hivernage Hotel And Spa

Hotel is gross... not clean at all. Our entire room would flood every time someone would shower... not sure why, tv didn’t work 3 lightbulbs were dead when we checked in... staff not helpful not worth the money spent a little extra and stay elsewhere. Spa- paid for a 60 minuet massage normally you get the massage for that long I was in and out of spa in 40 minuets... the girl left the door open for most of my massage(mind you I’m nude) felt really uncomfortable and everyone I’d open my eyes she was on her phone... didn’t feel safe here what so ever. Said they have a airport transfer but when I asked they said I’d need a taxi because I was leaving at 8am... taxis in Marrakesh can be a little sketchy And didn’t appreciate that what so ever.

Staff really friendly and helpful. Had a great stay.

Generally a very good experience, but lack of maintenance shows especially in the bathroom fittings, which seems to be fairly common around Morocco. Staff were very friendly and helpful, facilities great, if just they could keep up with maintenance. Would stay there again.

Had a relaxing stay at this hotel (stayed on the 3rd floor). The location is perfect! Close to the median. Mina on reception is very friendly and welcoming. She orgnaised a cake for my partners birthday wirhout being promoted which was a kind touch to our stay at the hotel. The pool area was pleasant and relaxing, the staff were tentative. We enjoyed the roofbar at sunset. I think this hotel does itself a disservice wirh it's 5 star rating. When you book a 5 star hotel there is an expected standard. The hotel definately isn't a 5 star, more a 4. I would recommed and would stay here again.

The Pearl next door is very loud so be warned if you are on that side !