Condesa Df

Noisy and needs overall redo.

Hotel was very pleasant and the staff was lovely. I was in town for the night and was looking forward to enjoying the terrace for a night cap however it closed early that night. Great breakfast and courtyard. Love the location 35mins to the airport with traffic.

I chose this hotel because of the positive reviews, but that was a mistake— this hotel was a big disappointment! My room (a “patio” room) had literally no window and was so claustrophobic. It was also TINY. The staff at the front desk were fine but not particularly welcoming or helpful. The restaurant was awful and overpriced. Overall I mean it was a manageable experience, but not the wonderful, comfortable, upscale experience I was looking for.

I booked a room with a balcony, but when checked in I realized it was only a decorative balcony with NO access to outside. I reported it to the desk and the lady who checked me in was very accommodating and changed me to a room with a real balcony. Perhaps they should advertise that those are only rooms with decorative balconies.... The shower was inoperable because the knob that switches from tub to shower was broken, so I was forced to take a bath...which was very inconvenient at 6am and in a rush to get to the airport. I reported the issue to Victor at the desk when I was checking out and he did NOT show any type of concerns nor an apology. Very BAD attitude and service, not to count that he was wearing a sport white jacket at the desk without a name tag and very unprofessional.

OVER PRICED like no tomorrow for nothing. I only stay at this hotel when I have a bunch of meetings as its virtually unlimited amount of space to sit and have work meetings. The actual hotel is crap, really badly organised, noisy, uncomfortable and so expensive its ridiculous. They need to renovate this property.