Samlesbury Hotel – Preston

Some of the staff were a bit slow...almost like the couldn't be bothered. A bit disappointing.

I have stayed numerous times in the past and I have to say the staff were excellent. They have fallen so far from grace I had to ask if the hotel had changed hands at Check out!! The only thing the staff did (if you were lucky enough to find them) was to moan about the lack of staff. One staff member refused to serve my colleague as she said "she had finished". I mentioned all this to an uncaring receptionist who said she would report it to, what must be an equally uncaring GM - I've heard nothing - shame nice property, no staff !!

Hotel was great, room was nice, they have a reasonable gym, front of house staff were are friendly... However, the food on this stay was nothing shy of a disaster Garlic bread with cheese came out... no cheese. The Teriyaki Salmon which I had both nights on my previous stay couldn't have gone worse! The noodles were not cooked properly as they were all clumped together as they are in a packet. You couldn't taste any of the Teriyaki sauce on the salmon and half the bowl is now made up of a charred lemon and decorative leaves... REALLY NOT IMPRESSED

Nice staff, nice hotel. But would not recommend paying extra for club room.

Excellent hotel with extremely good staff. Food was tremendous :)