Homewood Suites by Hilton Knoxville West at Turkey Creek

Excellent place Very helpful Front staff Great Breakfast

We booked a two bedroom suite for our family of five. When we got to our room we noticed the dirty floors and there was glitter all over the couch and floor. There was a chip bag on the floor behind the tv stand. The desk and side tables had not been wiped clean. You could see dried filth and glass rings on the tables. There was something spilled down the side of the ottoman and was dried. The sink faucet was filthy. I went down to the front desk and told the lady and she didn’t seem to concerned. I told her for the amount of money we spent ($270 a night)on the rooms that they should be clean. She offered two rooms not connected to each other but I told her that my young children would not be happy with that. I asked if it could be cleaned and she said no. We just decided to deal with it the first night. We were staying two nights. What the most shocking thing is, is that we left that morning and we’re gone until 8:00 pm and when we came back our room keys didn’t work and NOTHING WAS CLEANED. Everything was the same except they gave us new towels and made our beds. We put spare sheets in the couch and chair to sit on the night before and they took them but didn’t give us new ones. They did not replenish our paper coffee cups either. They didn’t vacuum the floor, wipe anything down, nothing. We will never stay at this hotel again.

I've been traveling to Knoxville for over 50 years. I've stayed at pricier hotels downtown, but this hotel was the nicest I've ever stayed at in Knoxville. Close to a lot of dinning & shopping.

As a family with little kids, we love staying at the Homewood Suites. The suite set-up with a door allows us to put the kids down to sleep earlier than us adults. We originally got into a suite with only a shower and not a tub, and they quickly moved us into a suite with a tub- great service!

Nice hotel, in general - but it has a very noisy highway nearby which is busy all night - and the windows are not very sound-proof. Try to get a room that points away from the highway.