H10 Las Palmeras

Very nice stay during year end and new year. There are slot of acvities and events. Furthernore staffs are very friendly so helpful for family. Buffet is good and every day change menu. Drink including bottle of wine is reasonable. Pool is cooler to swim in this season. I want to back again soon. Best regards, Yasuo Oba

Appaling room - number 254- which is on top of the very large Irish Bar below - sliding doors in room wouldn't close so loud music and related street noise couldn't be muffled- street noise continued until 5am!

Very pleasant and clean hotel right in the centre of everything, would definitely recommend! Only downside was member of staff on reception who checked us in was very rude and unsure of what she was doing, but based on the rest of the service we soon got over this.

Had to wake up every morning at 8 just to be able to get a seat by the pool not enough sun bed space at all. All members of staff were lovely and I cannot stress how friendly they was. However, it was VERY short staffed. There would be one member of staff taking all the orders! I waited 30 mins to be served before we got fed up an left! As a fussy eater I did not enjoy the food however that’s not to say others would. Fresh cooked meats was always available. We ate our tea out every night and dinner but we enjoyed the breakfast. The hotel was spotless it’s just a shame it’s let down by slow service and lack of pool space. Milkies coffe shop in the hotel is AMAZING. Although they do need more staff working there as it’s very popular, fills up really quickly an sometimes there is only 1 member of staff taking and making the orders

Few things to know. If you like going out, the location is fabulous because it’s within a 5 minute walk to clubs and bars. However, the beach in the photo is not the one behind it. That is a rock beach and is pretty unusable. The bed was the hardiest we have ever slept on and the linens were rough. And the floor was always dirty because it’s tile so everything sticks to you. The staff is very polite. However there is no disclosure anywhere or by anyone that if you purchase half board, that water isn’t even included in the meal and you will be billed at the end of your stay. I don’t like that this information is nowhere to be found or told to you when you check in. The saving grace was the fun you have while in Tenerife