H10 Las Palmeras

Disappointed in Dining Room. Three times in 12 days waiters cleared my table including a full glass of wine and other personal paper when I was going to buffet for food. Queuing system to have paper filled in then signed before entering in evening very frustrating. Waiters rushed off their feet. Too many men in dark suites me thinks. Check in was slow . Food quality very variable from excellent to a roast beef joint that required a jack hammer to cut it

Very nice stay during year end and new year. There are slot of acvities and events. Furthernore staffs are very friendly so helpful for family. Buffet is good and every day change menu. Drink including bottle of wine is reasonable. Pool is cooler to swim in this season. I want to back again soon. Best regards, Yasuo Oba

Appaling room - number 254- which is on top of the very large Irish Bar below - sliding doors in room wouldn't close so loud music and related street noise couldn't be muffled- street noise continued until 5am!

Very pleasant and clean hotel right in the centre of everything, would definitely recommend! Only downside was member of staff on reception who checked us in was very rude and unsure of what she was doing, but based on the rest of the service we soon got over this.

Had to wake up every morning at 8 just to be able to get a seat by the pool not enough sun bed space at all. All members of staff were lovely and I cannot stress how friendly they was. However, it was VERY short staffed. There would be one member of staff taking all the orders! I waited 30 mins to be served before we got fed up an left! As a fussy eater I did not enjoy the food however that’s not to say others would. Fresh cooked meats was always available. We ate our tea out every night and dinner but we enjoyed the breakfast. The hotel was spotless it’s just a shame it’s let down by slow service and lack of pool space. Milkies coffe shop in the hotel is AMAZING. Although they do need more staff working there as it’s very popular, fills up really quickly an sometimes there is only 1 member of staff taking and making the orders

Few things to know. If you like going out, the location is fabulous because it’s within a 5 minute walk to clubs and bars. However, the beach in the photo is not the one behind it. That is a rock beach and is pretty unusable. The bed was the hardiest we have ever slept on and the linens were rough. And the floor was always dirty because it’s tile so everything sticks to you. The staff is very polite. However there is no disclosure anywhere or by anyone that if you purchase half board, that water isn’t even included in the meal and you will be billed at the end of your stay. I don’t like that this information is nowhere to be found or told to you when you check in. The saving grace was the fun you have while in Tenerife

Fabulous Hotel, plenty to do with lots of choice and variety (food, drinks, pool etc)

Having stayed at this hotel in several occasions we were again looking forwArd to it but sadly it seems to be going down hill. We were half board and what a waste of money that was as we ate out on 5 of the 7 night as the food was sadly shocking, a huge disappointment when food plays a large part of any holiday, room only if we go again, breakfast was even dreadful

We booked to stay here for 6 nights for our babymoon hoping that 4 star and a bit of luxury would allow us to relax and unwind. We arrived mid evening to a fairly straight forward check in process although we were immediately worried as there was hoards of people in the street outside the hotel at a st Patrick’s Day party happening in the Irish bar next door. We were given our room number, (and very little instruction of how to find the room or how to find any restaurants in the hotel) Immediately upon entering our room we realised it was in the basement with a small brick wall and a fence for a view, leading directly onto the street behind which was full of party goers. At 7.30pm the room was already very noisy from the party. The room itself was dated and grubby but the beds seemed clean. We immediately went back to reception and asked to move rooms - we were told the hotel was full, although rooms still appeared available to book on various sites online. In short we went to reception 4 times to complain about the noise and each time we were treated like pests and fobbed off and told to go away. The noise was so bad we could hear every word of every song playing next door which stopped at 5.30am. We then woke to hammers and drills at 8am! The manager was friendly and helpful when we asked to leave but was beaten down by the unfriendly, rude Sandra in reservations who made us feel very unwelcome and upset. I would not recommend this hotel! Avoid!!!

Great Hotel. Good Location