Best Western Premier Shenzhen Felicity Hotel

Comfortable and clean old thing near the HK boarder crossing. All the public areas have been extensively renovated but the rooms only superficially. A little bit out of the way in terms of options for food and walking, but not too far from the MRT. Room was a little dated but very clean. Breakfast was so-so.

General overall condition good, close enough to the border but yet no free shuttle like used to have, rooms are clean, comfortable after all

Like convenience to major transportations & serivice. Dislike the bad smell of the rugs of the whole building which is not healthy to people working or living there.

location is great to other part of city. police is around the area from custom to hotel. 3am still had people around the area. the hotel is not too old (90') and clean.

Excellent price for the quality of hotel and location near the boarder with Hong Kong.

Room not as seen in pictures. Hotel is nice by the room is run down and old. Non smoking room but has smoke smell to it.

Good location. Pricey compare to nearby hotels. Rubbish, unfriendly and even rude staff at the Reception counter. Long faces and poor English (and Cantonese). I have been to better establishments.

Difficult to find at first. Because I was on the Shangri la side of the railway.

This hotel commits fraud to Expedia and I will tell you how it's done. I booked 2 rooms for 2 nights (2 people were coming). When we arrived at ~13.00 local time, girl at reception could not find our reservation. At all. But offered to buy directly from hotel. OKay.. After a long talk - English is not so perfectly spread in China even at hotels, we got into rooms. Not mentioning that girl mismatched names and gave wrong wifi passes, I found that was charged 3 times - 1 time for $250 and 2 time for $75 each. I came down to reception to talk to manager and he told me it's a fine for noshow........ Thats fraud, because even boarding starts at 14.00 usually, how co=ould fine be applied? When I argued, they told fine would be cancelled, but they cancelled only one, $75 is still on hold. Do not even come close to shi hotel, fraud is everywhere!

not the first time i’m staying at this hotel, high value for the overall deal considering the price versus the facilities of the hotel, minor improvement suggested is to install electric sockets near the bed for the sake of convenience. One deep minus for this booking. I checked in at midnight 1am while being considerably tired and sleepy. However, the reception couldn’t locate my booking with the booking no. I’ve provided. They took quite a while to process my check in and, to my surprise they doubled my deposit from CNY 500 to CNY1000 and that’s more than double of the price I paid for the room. Their staff claimed it as not an issue cause the deposit will be fully refunded at check out but i felt deeply offended with the low efficiency of service and fairness of treatment experienced.