Winter Park Mountain Lodge

There were issues from the start, 4th-floor room door keypad would not work, after 3 visits to the front desk the young man came and let us in with the front desk key. Plus once in, the road noise was very loud and they offered no way to fix the door so we had to request to change rooms to have a door that worked. After another visit to the front desk, we got placed on the 3rd-floor rear side so a downgrade, but they would not adjust the price even when I asked for a refund for the difference but the biggest issue was the heater not working correctly, it was all or nothing temperature because controls did not work and if the unit was off it got very cold quickly. So we ended up feeling like we tried to sleep in a sauna. Just say the only thing this property has going was the location, outside looks good so it sold us, but the inside needs some attention. Plus the restaurant, pool, hot tub, and workout room were all closed down due to Covid-19, while other hotels on our trip limited access to the guest by selecting a time so that was disappointing for the family. Also, grab and go breakfast was the worst one we had on our trip.

The hotel is a bit outdated but overall it was good. Staff is super helpful which makes the stay pleasant.

Not nearly as nice as the pictures make it look. All amenities are currently unavailable. Staff's response was that's the rooms we have, the photographer always makes them look better than they are. "Mountain view" really means facing the highway. Most of the town is still shut down.

Loved it will stay again!!!

This is a nice location. I visited the property in 2018 and was pleased with the accommodations then. Two years later, things are looking pretty dated and worn down. I was kind of disappointed. This property needs to be updated ASAP. I'll return when it's done, otherwise I plan to stay in Fraser.

Stayed 4 nights and they not even take the trash out, no clean room and if need towels or toilet paper, you have to get it from the front desk... worse experience in a hotel.

Nice place and location. Would stay again!

Was really noisy, kids jumping on beds and hollering. Thin walls. Did enjoy the fact it has air conditioning so we will stay again and hope to have a better experience.

Location is ideal, tho no direct walking walking path from Lodge to base of the mountain. Room was okay, no fan in the bathroom and bed frame was bent causing us to roll to the middle. Says dog friendly but doesn't provide an area for dogs to potty besides a small patch of rocks. Front desk staff not readily available. Positive: room clean and had all necessary elements for an overnight.

The property was fine. My colleague's King room was far better than the double queen room for the same price. The forrest view was misleading the pictures - it's basically the back side view, think back of a restaurant, of the hotel with some trees. The staff at the hotel were great, check-in was quick and easy and the rooms were clean. Very reasonable for the price.