SureStay Plus Hotel by Best Western Albany Airport

The halls smelled like weed, there was a large group drinking and smoking in the halls. The rooms need to be updated

This was the worst hotel I have stayed in in Albany. Save your time and money, go somewhere else

Desk staff was kind and professional. The pool was clean .

Bathroom floor was wet and the bathtub was broken with a nasty brown stuff throughout the tub

there was stains all over the sheets and pillow cases, the bathroom was super tiny and the walls, you could hear everything and everyone passing by. the springs felt like they were coming through the bed and eveeything sat down so low felt like they made it for little kids to stay in.

I would never stay here again! The first rooms they gave us were in building 4. We had conjoining rooms and every bed out of 4, had stains on the sheets. The microwave had old food in it. They made us sign a waiver to not smoke in the room because it was non smoking! But as we walked into the room it reeked of old smoke! When going to the front I ask for a better room possibly updated-meaning something more clean. The manager says “for the price you paid, these are the rooms you get”. With that expectation, there’s no help for this place! The pictures on Expedia were beautiful. When we got there it gave me bad vibes and everything was Cobb Jobbed. The rooms smelled like the 80s. The tubs were gross with brown rings in the bottom. The beds in our new room were 2 different mattresses. When you looked you could see the bed to the right was 12” thick but the bed to the left was 8”. This place could be nice if they put money into it! Don’t get me started on complimentary breakfast 😫😫😫😫 we were told it ends at 10! We bring our children down at 930 and there was nothing left besides cereal. We asked for more yogurt and were told whatever was out, was out! Your the last people to make it down for breakfast! What? There still a half hour left? My daughter manages to make a bowl of cereal and what happened? We get back to the room and the milk was expired 3 days ago...... when bringing the milk up front were told “ I didn’t put it out” horrible rooms, horrible service.

Needs a lot of help on the outside of the building.

Place is dirty unsafe area pocket book stolen in parking lot

The staff was rude especially managment. They stole our days rent then kicked us out. I would not recomend anyone stay there. Theres also fees that aren't disclosed on the booking site. It was too expensive after the hidden fees are added and flea infested.

Rooms were clean and staff were friendly. The real problem with them was the shuttle service from the airport. Our flight got in at 8:30pm. Waitited for shuttle and it didn't come so called them was told the shuttle stopped at 330 and i would have to take a taxi. I had called the day before and asked if the shuttle would be available for pickup.