Homewood Suites by Hilton Richmond - Airport

Property was old and not very nice or clean

Tonia, Wycieczka rodzinna: 3 noclegi,, 10 mar, 2022

Autentyczna opinia gościa Expedia

Shout out to Daniel. Great steward of the property. He was very patient with people and helped everyone get what they needed. Will stay again as the property is close to the airport and they have great services.

Denise, Podróż: 1 nocleg,, 9 lut, 2022

Autentyczna opinia gościa Expedia

I made reservation for two queen bed , front desk claimed Expedia booked one king bed instead of two queen beds. I am not satisfied with this booking process at all

Mimi, Wycieczka rodzinna: 1 nocleg,, 28 gru, 2021

Autentyczna opinia gościa Expedia

Property could use some updates and repairs.

johnsolene, Wycieczka rodzinna: 2 noclegi,, 20 gru, 2021

Autentyczna opinia gościa Expedia

I typically stay at this property and am satisfied but this time was different. I booked for 5 days. On day 2, I asked the front desk clerk about housekeeping. I was told “unfortunately, we only provide cleaning every 4th day”. On night 3, I contacted the front desk and was given the same spill about housekeeping only being provided every 4th day. When I explained that the next day would be my fourth day, I was told that someone would come to provide housekeeping services while I was out managing my mom’s funeral. When I returned nothing had been touched. There were ants and ladybugs in my room, that I ended up killing. One was still stuck to the table. I, again, called the front desk and was told the clerk was new and needed to consult with her trainer. I was placed on hold for a while then the clerk came back and basically told me “oh well, you check out tomorrow, all of the housekeeping staff was gone for the day”. I ended up leaving a day early because the hotel doesn’t seem to prioritize my health, well-being or cleanliness. Not once was a housekeeper made available. They have to do better to protect individuals.

Jamilla, Podróż: 5 noclegów,, 10 lis, 2021

Autentyczna opinia gościa Expedia

Mediocre Tired Hotel

It is a fine but tired hotel. My family was staying there to attend a wedding. I specifically booked an accessible room for my mother but when we got there, our reservation was for a regular room and no accessible rooms were available. The hotel blamed Hotels.com and Hotels.com blamed the hotel. And it was never resolved with the hotel. I am not sure how to resolve that issue for the next time. The rooms are very tired and in need of a remodel. The mattresses were worn out and the fitted sheet didn't fit. They do not provide housekeeping automatically, but you must call for housekeeping, and when I did, I was told it was only offered every 5th day. We had to carry all of the towels to the lobby to trade for new ones. Breakfast was adequate, nothing to talk about, especially in the times of Covid. And we got stronger WiFi from the Microtel next door. If I were to go to the Richmond area again, I would not stay at the Homewood Suites. For the price, there are a lot of other places to stay.

Jennie, Wycieczka rodzinna: 3 noclegi,, 4 lis, 2021

Autentyczna opinia gościa Hotels.com

I was extremely disappointed that the pool was closed. This was not noted in the website description. I was told by the desk when I asked about the pools location that it hadn’t been used since covid. I have stayed at other hotels this year and they have their pools operational. If I had known beforehand that it was closed I would have chosen a different place.

Kerry L, Wyjazd biznesowy: 1 nocleg, 10 paź, 2021

Autentyczna opinia gościa Hotels.com

I’ve stayed there before. Great place and great service

Jerome W, Podróż: 2 noclegi,, 24 wrz, 2021

Autentyczna opinia gościa Expedia

We stayed 2 nights in two different rooms. The first had mildew on and a leak in ceiling. They weren't able to move us until the next morning although they were concerned and worked with us. The second night we discovered that it appeared the refrigerator was leaking and the carpet was soaked around the kitchenette.

Barb, Wycieczka rodzinna: 2 noclegi,, 17 wrz, 2021

Autentyczna opinia gościa Expedia

The employees were friendly. Breakfast was good with a variety of items. We stayed in a jacuzzi suite which had a roach in the kitchen area. The wallpaper was coming off in the bathroom. When we turned on the jets in the tub, nasty scum came out of the jets and ruined our experience. The front desk told us there was not another jacuzzi suite available, but they would add some credit to my Honors account. Not exactly the experience we paid for!

Tamela, romantyczny wypad: 3 noclegi,, 16 wrz, 2021

Autentyczna opinia gościa Expedia