Extended Stay America Sacramento - Vacaville

We only stayed for one night passing through. It was an okay hotel. Good for what we needed. The breakfast was mediocre at best. We travelled during Covid so breakfast is two options hot or cold paper bag. We chose the hot breakfast option. I wasn’t impressed.

No hot water. Carpet was horrible and old. They need to do some renovation.

I had a hard time checking in because the reservations were in my husband's name and he wasn't with me. This was a solo trip. The tv didn't have a cord. Housekeeping had to find one. The landline was not hooked up. Overall the room was clean. The staff was friendly

You can’t utilize the laundry facility, our sink would not drain, the A/C wasn’t working it only ran warm!

Had a nasty smell in the corridors.

I love staying at the extended stay in vacaville and Fairfield they have the best customer service and treat there customers really good i would recommend anybody to this hotel

Minus being double charged it was good

Need to update check in times. I had to pay twice and wasn’t issued my refund untill 30 hours later

Initially I had quite high hopes because the lady who checked me in was super nice. However never got the dishes I was supposed to have brought up to my room so I couldn't cook, wasted 95 dollars on food I couldn't even cook until I got home. And two little lovely roach buddies hanging out right in my room too. Windows didn't open to prevent people from smoking however it'd be nice considering if I could cook, I'd like a little ventilation. I hope most extended stays aren't like this.

The beds were uncomfortable lumpy in places. The shower was poor barely any water coming out of the shower head. Due to covid-19 unable to wxperience the proper customer service experience. It was just not a pleasant stay.