Super 8 by Wyndham Madison South

We have stayed here 2 or 3 prior times and it was very good. The problem this time was the office clerk checking us in had no mask on during CV epidemic and we were not told they closed on weekends ( had planned to stay thurs- sun). Mgr was very helpful though finding us different hotel close for the other two nights and didnt charge us for the night we stayed.

There’s no stay to talk about. I booked the hotel, got there, and all the doors were locked. No one answered the phones. A guy who had been staying there called a number and they told them they are closed on the weekends, yet they’re still accepting reservations?!?!? It’s messed up! Do not stay here!!! I even called their customer service number and they said it was supposed to be open. They told the other guy he’d have to wait until Monday to get back into his room! This was on a Saturday!

Great

Horrible experience. I get because of the CoVid19 things have changed... but they should have contacted us! No breakfast, no pool (why we chose this place months ago. Then for a 5am call saying we had to be out by 11am because they are not open Saturday &Sunday. (Again we booked it because they were open and we are from out of town) why were we not told anything at check in??? Why are you calling us at 5am???

Clean room/property. Batbroom sink faucet needs repair

Was told multiple times prior to check in by staff members that my card would not be ran until check out. When I went to check in card was ran. I had explained to staff the previous day when I called to confirm that I did not get paid until the next day and that I had the funds available cash but not on the card. They stated previously that this wouldn’t be a problem. I drove 6.5 hours with my 10 year old child to get told this was not the case and then told that if I did not have the Money I wouldn’t be allowed to stay at the hotel and was told by the manager “good luck finding a hotel in town that will take you”. I did find a hotel that would take me but I refuse to pay for any charges from this hotel if they attempt to charge my card for their lack of empathy and customer service. I will NEVER EVER stay at a Super 8 hotel again nor any Wyndham hotel and will probably not be booking anymore hotels through Hotels.com as this is not the most ideal way to book a room since you seem to not have all necessary information needed for your customers.

The bathroom was so dirty! Toilet was definitely not clean and the floor was not sweep good. I don’t think they even care to look in the bathroom when cleaning. I don’t know how they missed how dirty the toilet was. It was disgusting!

Great location that was clean and updated for the price paid. Breakfast is very basic with mainly a waffle maker and no other hot offerings

Though the rates are relatively low shouldn't mean that things don't work: couldn't adjust the heat; couldn't connect to WiFi; couldn't turn on/off the TV with the remote and couldn't drain the tub while taking a shower.

Water was only lukewarm and wi-fi was intermittent.