Novotel Sao Paulo Jaragua

Great customer service, clean rooms and perfect location. The breakfast buffet was a little slow with refills especially coffee. Would definitely recommend and stay

Stayed for 4 nights in October 2017. Traveled to Sao Paulo for work and the hotel was within walking distance of the meeting location (Galeria Olido). Always walked to and from the meeting in a group; would not recommend walking too far in the neighborhood while alone or at night. Several good restaurants nearby hotel on R. Avanhandava, including some excellent Italian food and a reasonably priced barbecue restaurant. Hotel is also near Mário de Andrade Library, which hosts free art exhibits from time to time. Room was comfortable with small fridge (mini-bar, but useful for storing leftovers), safe, desk, and built-in wardrobe. Room had a/c. Bathroom was big and there was plenty of hot water for shower. Breakfast (included in room rate) was nice, with options that changed from day-to-day. There were plenty of dishes for vegetarians and those with dietary restrictions (i.e., gluten-free, lactose-free, etc.). Breakfast room never felt crowded despite several large groups staying at the hotel. Most staff spoke excellent English and were very helpful when answering questions. It was easy to hail a taxi from the hotel to get around the city - i.e., to visit Pinacoteca, Avenida Paulista, etc. Uber was also a very efficient and economical option for moving about the city. Hopefully the government doesn't restrict Uber operations as has been threatened... All in all, if returning to Sao Paulo, would stay here again.

This location in downtown Sao Paulo, while not my favorite part of the city due to a bit of security concern walking around at night, was convenient for my business last week, and the hotel was clean and accommodating. Breakfast buffet was great. Front desk agent Caio was superb.

From check-in to check-out ... a total disaster ... breakfast was at best "average" which unfortunately was made unpleasant by the dirty tables, non-functioning expresso machine and many more details ... the room was quiet, the only redeeming feature, since the all other items are in serious need of repair and maintenance ... even the TV which was on a turntable needed "careful" management to function ...

The attitude of reception people is quite bad. They don't like or don't speak English, and also quite rude. Seems that they didn't learn the word "sorry".