Clayton Plaza Hotel

Chosen by my customer for its walking distance, the location was convenient. For a first-timer to St. Louis, it was a little out of the city, but one could tell this was a grand old hotel, nicely modernized.

Went for a weekend getaway. The bed was comfortable however the room temperature was not easily regulated it was either freezing cold or hot. There have been some attempts at updating in the bathroom was covered in splattered paint. The main concern for us was the amount of dust under the bed. They taken out all the carpet and put in laminate hardwood floors. They obviously had not cleaned thoroughly under the bed or nightstands as there was a heavy layer of dust and some trash.

Was not informed about parking. Cost me $26 when it should not have cost anything. The lady that checked me in told me she definitly told me but she did not. She told me parking was on the same level as my floor. As for their signs, they are NOT clearly stating to take your tickets to the desk to get validated. Will not go back since she basically told me I was wrong.

We booked 2 nights for 2 children and 2 adults. The 1st night was fine. We woke up the morning of our 2nd day and there was a water main break. We had no water in our room. The front desk staff was ill equipped to handle the needs of its customers. When I asked about changing rooms because part of the hotel did have water, they couldn't tell me if they had anything available. In order to get any information, we had to speak to the repair crews outside. The water was finally turned back on around 5 p.m. Around 6:00 p.m., our hallway was flooded - puddles on the carpet and everything. We left for dinner and by the time we came back that was cleaned up. We got our children settled for the evening, only to hear the sound of base pulsing through the walls from the DJ at the wedding reception that was happening 5 floors down. When I called the front desk at 9:40 p.m., they said that they would be stopped at 10 p.m. A second phone call at 10:33 p.m. was met with a snippy front desk clerk who got upset because we were asking when the music was going to be turned off. The breakfast buffet at the restaurant with pretty good and the wait staff was polite and attentive. The pool area and arcade was nice to have available, but it doesn't offset the feeling that we didn't get the full value for what we paid.

Great location for the activities we wanted to do