Residence Inn by Marriott West Springfield

This is a very nice hotel but it seems as if there where people living there and I mean whole families. Was very disturbing because i was celebrating my fiancé’s birthday! Burn marks on the carpet cabinets damaged. Bed was Comfy. There was no ice machine and no one at the front desk during the night. It was an overall good stay minus the condition of the building !!

GOOD SERVICE.... PROFESSIONALLY RUN FACILITY ..CLEAN

Rooms smells like cigarette.. and doesn’t fells clean

Kitchen light didn’t work. Toilet always runs until you jiggle the handle.

Everything was great, had no issues. They need to add garbage cans to the rooms.

The hotel is very nice and the rooms offers a lot of space. The front desk employees were very friendly. I didn't like the breakfast nor coffee but something they really need to get better on the housekeeping.

Evrything was nice and clean. Great service whenever we needed something. I didn't like only the fact that there's no jacuzzi.

The property was good but the company policy of charging to park in the hotel parking spaces has reached a new level of greed. Something other hotels give you as a normal service this company uses it for their own gain. The parking was not special and not even clean with cigarette butts all over where I parked. The hotel was nice but this charge is unnecessary

The check-in process was quick and easy. The room was spacious and clean.