Five Lakes Resort

Such a lovely stay, staff all very friendly, spa was amazing, restaurant was amazing. Affordable luxury! Xx

My worst hotel stay ever. Never stay here again. My first room no internet then there was a knocking noise every couple of minutes moved rooms and the room was in terrible condition and tv was so dark you couldn’t see it was fed up of complaining so put up with it. Went for evening meal the restaurant was that cold when l entered the staff asked me to sit next to the radiator soon as l walked in. There was only me in the restaurant and waited 40 minutes for my meal. Shambles l was very disappointed with my stay

Very clean. Breakfast a bit rushed for no reason but other than that very pleasant

Great spa, service was excellent and very helpful staff.

Staff were friendly but overrun, took 45 mins for service acknowledge, hotel rooms dated, mold all over bathroom, broken toilet.

Lovely hotel, lovely reception and restaurant staff! Amazing food. Not such great service in the bar or Starbucks, we had the same girl serve us in both on two different days and she was rude and unhelpful. The room was lovely and clean with a nice view of the greenery but it was SO hot.

I haven’t stayed here for 12 months or so as the last time they refused to issue me a VAT receipt which I require for work. Reason was I had booked it via Expedia, wasn’t an issue in the past as I used to stay here every 6 weeks. Tried the hotel again as I had the option with Hotels.com to either pay online or pay the hotel, so I clicked pay at the hotel so I would receive a VAT receipt. On arrival I was told the room was already paid for and I said it wasn’t and I wanted to pay at the hotel. This wasn’t the case and the hotel refused a receipt on check out and the attitude was disgusting and I will never use this hotel again. Also,if you want breakfast it’s £18 which I didn’t book because that it very expensive. Overall experience was rubbish.

First night we arrived and checked into room 311 in the village Area noted that that bathroom light above the mirror was flickering and informed the reception just before 5pm who said would send maintenance guy straightaway . After 2 hours no one turned up and called up again and eventually someone was sent! We noticed at 7:15pm as we were about to leave for our 8pm booked dinner in town centre that the room's patio door leading to outside and main road didn't have key and can't lock & can be easily opened from outside . We notified reception who didn't seem to take heed of this and my husband had to go and get the manager to show him , manager told us to not worry that he would sort this out and that we could go ahead for our dinner. We were late for our dinner as a result and list our table. We returned at 22:51 and stopped over at the reception and told that they hadn't manage to do anything as last occupant had taken the key home . When we drove and arrrived at the room we noticed as we were driving the curtains & lights were open attracting passers by attention & possibly including thieves . We were disappointed about this and that no one had bothered to close curtains to preserve our belongings dignity nor even notified us by phone. We slept in fear in an unlocked room that's adjacent to an unpatrolled field at night time . This Is totally unacceptable

Didn’t see much of the hotel as only stayed 1 night but what I did see was very professional, hotel and room clean and organised will stay again

At the time of checking in we were not told to put a sign on our door to indicate that we wanted the room cleaned as a consequence our was not cleaned for the duration of our stay, when we complained reception did send someone to refresh towels etc. Understand the need for the hotel procedure for refreshing the rooms during the pandemic however this should have been explained properly at the time we checked in. Apart from this we found the hotel to be very nice location with good facilities and friendly and helpful staff