Extended Stay America Bloomington - Normal – Bloomington

Check in was extremely slow. I stood in line for 20 minutes and I was the 3rd customer in line. We ended up being late for a dinner so no time to pay attention to the room. Upon returning, after midnight, our room smelled horribly and the bed seemed more like a full than a queen. The room smell was very skunk like and prevented my from staying asleep. I did go to the desk to inform them of the smell, the dirt splattered all over the outside door of the fridge and the $40 overcharge for the room. Upon looking at my confirmation, they did credit me the overcharge, but the manage continued to act like it was customer error. The clerk behind the counter needed to keep explaining that I was correct. Nothing was mentioned about the order or dirt in the room.

We were sent here because we have a dog with us and needed a pet friendly room. We arrive and they did not have a pet friendly room available nor were we told of the $25 pet fee.

I would have enjoyed it more if there wasn't a dog barking to wake me up early that Sunday morning.

The room was not made up/cleaned, was moved to another room without room keys then the room smelled of mildew and dog/animal. The carpet was sticky and stained. We wore our shoes and slept in the bathtub for fear of what was under the sheets.

Stay was AWSOME