Extended Stay America Bloomington - Normal

Lovely management and warm quiet hospitality. Easy access to everywhere

The staff was very friendly and helpful, grab and go breakfast was sufficient, and any household items were provided in an efficient manner

Filthy room. Check-in person was very pleasant and kind. hardly slept because we were concerned about cleanliness. Would not use shower. Room was smoke saturated. No glasses or dishes.

Very good and affordable

The property was clean and well maintained. No pool or gym but nice kitchen for meal prep if have a family. The value of the stay vs condition is top notch. Location of the hotel is great to restaurants and things to do. Recommendation that if you can't check in until 3pm maybe have 2 guest agents as there was a large volume of travelers checking at 3pm and there was 1 agent and the process took almost 30 minutes. I have stayed more than one visit and this is a go to property for my stays. Defiantly worth the consideration.

Bathroom was nasty I can’t stand how the room service has bad training

I had to cancel this reservation as when I made the reservation they ended up saying they couldn't promise me a room when I arrived because I had dogs, even though I was asking for a pet friendly room and paying for it. I was told that if other people checked in with animals before I arrived I may not have a room I was reserving. So basically I ended up cancelling my reservation since they wouldn't honor their reservation.

First of all the toilet had poop stains on it so it wasn’t properly cleaned. Probably will never stay here again

This property was nice and clean and suitable for my needs. The cost was very reasonable too.

Very disappointing. The floor and windows were filthy and the mirror had hand prints on it. Extremely noisy. The staff was friendly and courteous. The coffee was horrible.