Westgate Vacation Villas Resort

The building we were in was in front of the security booth and had horrible WiFi reception. Typically the WiFi reception wouldn’t matter to me, but I didn’t have cell service in my building either so it was tough looking things up without a strong WiFi connection.

We took a trip to this resort specifically for its pirate themed pool. On hotels.com the first 3 pictures are of this amazing pool so instantly we wanted to travel there. No where on the site does it say there is an extra fee for this pool, only that there is a 12.99 resort fee. We checked in, talked to 3 different people, and not one mentioned that there would be a $20/person charge for the pool and that we couldn’t even enter until after 11am. After dragging our toddler and all our bags across a massive parking lot, we get there only to find out we need to pay an additional $60 AND we would only get a good 2 hours in the water before the storms rolled in. We called hotels.com AND the resort front desk to share our frustrations and no one would listen, nor help. They kept saying it was the other parties fault. So now we have a crying toddler that isn’t able to swim in the pirate pool and our family vacation is ruined. We will never use hotels.com nor stay at Westgate ever again. We are VERY disappointed in the misleading information and the lack of customer service.

We had a great time at this resort. Very friendly staff, very clean, and a great location. The kids (as well as the adults) had a blast at the water park! There are so many activities that you can choose from! The resort has its own pavilion including a ice cream place, market, restaurant, game room and more!! I couldn’t say anything bad about this resort!! We will definitely be coming back often!

Not happy with the check in. I had paid online and after waiting in line for 15 to 20 minutes it took another 15 to give me the key. The room was much smaller then I had booked. The building we were in is a little run down and could have used a better cleaning!