Westgate Vacation Villas Resort

The room was nice...although for our first time going, we will not be going back. We felt threatened that we wouldn't leave a deposit that the hotel was pushing for "a free breakfast.", we could not use the amenities, no one cleared tables outside by pool..dirty with bees, the water park is not included in your stay...it costs extra...all I have to say is that if you're staying in a room and out and about the place is fine. But if you plan on just staying at resort...this is not the one.

We had booked a four night stay, but checked out after one night and went to a different resort. This hotel was so disappointing and not as it was advertised. The reason we booked this resort was for the pool. The pictures looked great. What was left out, was that in addition to the hotel rate, and the daily resort fee, one had to pay $20 per person per day to use the waterpark. That was an additional $80 for use. So between resort fee and pool fee, that's almost $100 extra. The resort is also a timeshare. The pool next to our room looked like a small Motel 6 pool. Shuttles to the theme parks were already full, so we were told to call taxis. Our room was located outside the security gate. There was no shuttle from there and about a 20 minute walk to the main building. The room was tiny. The décor looked late 80s to early 90s. The TV was the size of a moving box and probably from the late 80s. I haven't seen one of those in decades. I haven't been to a hotel in years that didn't have flat screens. The room was dark and dingy albeit clean enough. For food we had to find a deli on property. We had to drive there. Nothing was in walking distance from our room - sadly. It was late and we ordered a pizza that took way too long and was only alright. We were so disappointed. We couldn't believe this place. We immediately searched for another hotel, complained to hotels.com and checked out the next morning. We went to a Marriott resort that was awesome. We'll never book Westgate

Had to change rooms due to water leak in initial room

The hotel part was fine but if you plan to go to the water park with a child that has disabilities think again. The water park manager was not very accommodating and we will definitely Not be returning here again.