Best Western Plus Nice Cosy Hôtel

Generally good, rooms a bit tired, staff very friendly and helpful . Very nice

The whole process of using this property was amazing. The rooms are clean and the hotel is central. Staff are incredibly helpful. Would definitely recommend staying here

I try to book for one night

Great new/remodeled hotel near train station and tram. Great breakfast, WiFi, lift, staff. Steps to Jean de Medicin with shops and restaurants. Perfect.

We booked the hotel expecting to receive a room as it is advertised on the nice pictures in Expedia.com. However, when we got to the room, the bathroom was old and dirty and the room smelled like cigarets. We complained to the staff which was very friendly. However they told us that they have different rooms layouts which means we would not always get the same rooms as the ones on the pictures. Our problem was not the layout though, it was the quality of the bathroom and the cleanliness of the suite. It looks like this hotel has some refurbished/renewed suites and some old ones. On their advertisement, they only show you the refurbished areas which made me really angry when I realised I was fooled by them and that what I paid was not what I was getting. The staff gave us an 'upgrade' on the second day of our stay to make up for our problems on the first night but I still feel like I was fooled by the pictures they show in the website since the upgrade room was actually the quality I was expecting to get in the first place. I would NOT recommend this hotel since you have no guarantees you will receive the renewed rooms. You might be unlucky and get stuck with their old and dirty rooms. In our first night, there was dust inside the shower on the area close to the ceiling. Even though the staff is friendly, I think this hotel is a disappointment to the Best Western franchise. Actually, it is not the first time I get disappointed with Best Western chain.

The property was very poorly ran. Only 1 staff was in the hotel. My room smelled like a waste site. Bathroom was leaking methane gas and my uncle’s room had the same awful odor permeating throughout the room. The gas/odor gave everyone headaches within 5 mins of entering a room. We asked the front desk to smell the room himself and he would not- simply saying he knows. He would not change us to a different room - claiming his hotel was full. We asked to speak to the manager/owner but he would not call. My uncle and I had no choice but to leave the property and booked a different hotel. Please check twice before booking; I was very disappointed with Hotels.com. The poor vetting process of listed hotels ruin my vacation in Nice. The hotels claim to be a 4Stars Best Western. What a disappointment. Please do not stay here unless you are ready to smell the sewer all night. Shame on you for misleading us Best Western and Hotels.com.

Staff doesn’t know the meaning of hospitality...except Martine, she put in an effort. TV didn’t work, computer didn’t work, what they sell as a balcony is a joke... Floor of guest room was filthy.

Much better than the reviews, nice hotel, very confortable bed.

I liked the fact that it was so close to the train station. We were walking and bringing luggage. To get to the beach or old town, we just took a tram - it was about a block away. Everyone at the front desk was very helpful. Breakfast was a little overpriced, but hey - it’s Nice!

Beautiful hotel with healthy breakfast. Bed is comfortable