Extended Stay America - Portland - Scarborough

They had no ice available and gave no reason why. They gave us one used blue ice tray which looked like the ice had been in it for a LONG time so we ended up going to a store for ice. We had a room with a full kitchen but it was EMPTY ... cabinets and drawers with NOTHING in them. (They did bring us some items after we complained.) There was no housekeeping so no clean towels or sheets and no trash pickup ... and we were there for 2 nights. They said we should have been told all of that in "our letter" ... we never received any letter. The telephone was totally dead so we couldn't call the desk with questions. The room was shabby ... dirty lampshades, torn bedskirts, chipped paint, awful toilet paper. They told us that "mostly truckers stay here" ... so what does that mean? Don't truckers deserve good service?? I would never stay here again and would NOT recommend this hotel to anyone.

Horrible! Only difference between this property and a roadside motel is, this has a 3rd floor. As a regular traveler for both business and personal, my wife and I spent 5 days/nites traveling through all 6 states of New England. This by far was the worst experience. While other hotels of equal name, On this trip with kitchens, continue to provide grab and go breakfast (some even cooked to go) dishes, etc. this venue ceased all such Amenities. Additionally we took numerous pictures of the damage to the room. The towels themselves were n We were told to ask for coffee at the front desk, of which they had none in the morning as we departed.

The location was the best part, close to everything. The place is run down, in desperate need of paint in the rooms and the finishes are very cheap

Noted decline in facility since I stayed there a year ago - smelled like cigarette smoke, security panel broken on side entry door, reception clerk out on smoking break each time I stopped by & no answer at phone when I needed to check out. Probably will stay elsewhere next time I am in the area.

For an quick overnight stay on our way up to Bar Harbor this property was fine. However, our room had multiple holes in the wall and has definitely seen better days. There were also quite a few bugs and the room/bathroom REAKED of cigarette smoke. If you’re looking for a quick, cheap place to stay then this place is fine. Otherwise, SKIP IT.

Nice hotel in a great location. Room was clean but smelled of smoke and the fridge made a loud noise. Would stay here again.

Booked this stay online and requested a king bed room because the pictures showed a recliner. They put us in a handicap room that had no recliner and limited counter space and looked nothing like the pictures online. No other rooms were available. The bed was hard as a rock and the floors were So nasty that you Cindy go to the bathroom bare footed. The staff was very nice and tried to help by moving us the next morning. There WAS NO breakfast and they gave me a cup of coffee from their personal break room. No refund and I pays adv extra $40 booking online but didn't realize it at first. Very upset because my husband can't sleep laying flat and the only chair was a little straight sitting chair. We would not have stayed even the first night if I could have gotten a refund, but you expect better when it's a $100 a night. We didn't get what I paid for, not even breakfast. It's September, all the covid issues with food service was worked out at the next hotel we stayed at but IT was not an Extended stay hotel!

The stay was fantastic and the service was great.

Very friendly front office personal

Staff was friendly, room was clean, but bed was not comfortable. Quick stay before leaving extra early for airport.