Fairfield Inn & Suites Minneapolis-St. Paul Airport

The staff were attentive and very professional. Upon check in, the customer representative upgraded my room at the same price I had paid for another room. The room was impressive and had 2 televisions and a stereo system. The breakfast area was clean and offered lots of choices!😏I would recommend this hotel to others!😏😉

I arrived at 1am on New Year's day after driving several hours and the doors were locked. No answer at the front desk from the entry phone or knocking on the window to let us in while we waited in the freezing cold. At one point someone answered and put me on hold. I waited and waited until I had to hang up, then it was busy for another 8min. After she finally came to the front desk, it was 17 minutes before we were let in the front door to check in for our reservation. That was unacceptable. Then at 6am, while preparing something to eat at the continental breakfast, the tables were dirty with muffin crumbs all over. You would think employees would be vigilant with cleaning during a pandemic. Mandated mask policy, but not sanitizing the eating area when guests are taking their masks off to eat?? And again nobody around or at the front desk.

My husband and I stayed for one night everything was amazing the staff the managers everyone so friendly and helpful. Our room was spotless and free breakfast in the morning was nice even though it isn’t the normal buffet breakfast due to COVID I would say this hotel is one of the best my husband and I have stayed in. Would highly recommend it.

Great stay. Wanted a get away weekend. Nice to have breakfast and a nice room. The hotel said electricity went out earlier in the week and it took 6 days and they still did not have the pool or hot tub open - that was the only disappointing part. Overall a good weekend.

I selected this hotel because it was close to the airport and, and had free 24-hour shuttle service to the airport for my 7:00 am flight. The room was adequate, not the cleanest, but didn't gross me out. I asked about shuttle service after I had checked in and was informed it started at 6:30 am. I called the front desk the next morning at 4:30 and asked them to call me a cab. After waiting outside for 40 minutes, I asked again. A car showed up 15 minutes later that was not a cab, didn't have a posted permit or a meter. I was charge $30 for a 7 minute ride. Won't be back...

This place is what you would expect. No problems but nothing wonderful either.

I had to ask for several rooms and they all reeked of smoke, despite advertising as a non-smoking hotel. They are right next to the airport and advertised that they had a free shuttle to the airport. They did not. Their free WiFi was completely useless, was unable to stream video, and even made checking email difficult. HBO and Netflix did not work through the TV. The staff were not helpful and simply made excuses for poor service.

No early morning pickup shuttle to the airport. The people at the desk were very polite and helpful.

The facilities is excellent, i don't want to say the service was not too good , but thinks because of the crisis my expectation was not met.

My stay was basically a just passing through town kind of stay. I arrived late and left early so had little time to really take advantage of anything much. I felt that proper hygiene precautions were in place and the staff were kind and helpful. I appreciated that my friend that I met up with at the hotel was kindly welcomed at the airport and shuttled to the hotel even though I couldn’t be there to do it myself. Thank you all!