Holiday Inn Express Hotel & Stes Mt. Arlington Rockaway Area

The hotel looked great, bed was very comfortable, breakfast was very good, VERY clean, the cleaning ladies were very sweet. My only only complain? The service at the front desk.. checking in I had an issue with being charged twice. Took a week to get my one charge back. The manager was not very friendly about it, she took my phone and wanted to go thru my emails to make sure I did indeed cancel my reservation to purchase my room back at a better deal. During breakfast, the manager and the woman at the front desk that was with her, wouldn't stop staring at my husband and I. Because of the poor service from the front desk, we will not be coming back to stay at this hotel. A shame, they did a fabulous job on the look of this hotel, not your typical Holiday Inn.

Good hotel. Would've liked having hooks outside of shower for easy access to towels. There were some rowdy guests making lots of noise, banging doors, partying loudly, which made falling asleep quite difficult; better soundproofing of the rooms may help. And the complimentary light dinner was canceled due to weather, but that wasn't proactively communicated to guests.

Nice comfortable place: Plumbing (hot water and toilets that flush on the first try): 5 Internet reception: 4.5 Mattress and pillow comfort: 4.5 Courteous staff: 5

My trip was great and stores was near

The bathroom di not have a counter or shelf big enough to put toiletries anywhere in the bathroom. A bit difficult to use and be comfortable.