Hampton Inn & Suites Chicago/Aurora

Clean room. Didn’t have any worries about covid here. The breakfast was a bagged meal with a muffin, a granola bar, a fruit and a water bottle. No complaints.

Pool hours need to be longer. 9-9 is not enough time. When you are traveling...eating dinner out...for the pool to close at 9 is to early. When you want to get up and use pool/hot tub before starting your day 9 is to late. Please update to better times. 7am-11pm

Great

During our 11 day stay, we only had our room serviced once. They happily gave us towels, coffee, trash bags, etc., as requested. We could have requested daily service, but it didn’t make sense on this trip. Each morning, there were breakfast bags for everyone with a bottle of water, blueberry muffin, snack bar and apple. They also had microwaveable egg, cheese and sausage breakfast sandwiches. Overall, during this trying time of Covid-19, they did a great job! My husband and I travel to Aurora to visit his Mom once a year and always stay here as they are comfortable, clean and convenient.

Not much to say but it was perfect at all department's.. cleanness- great.. service-great... no problem.

Property was nice. Front desk staff was friendly. Had a problem with the room. Bathroom wasn't clean. Stuff left behind in toliet. At 5am had to call for toliet paper. Had ants coming inside the room on top of heater. Understand because of the pandemic things are slower but the room should be clean.

Loved the hotel and the breakfast was great. Clean facility. Nice businesses next door.

Pool area is very nice, volleyball net and kiddie pool area , rooms were clean.

We have stayed here several times and as always the hotel rooms are comfortable, clean, and inviting. Breakfast was great many choices and the staff was always restocking. Customer service was horrible. We are a family of 6 and we had one extra child because we had a friend come along and the lady behind the desk said only 5 pool passes per room. I wouldve been happy to pay extra for our friend but she just looked at us like your outta luck. Very unprofessional! So I asked my friends who had a family of 4 staying if we could use their extra pass. Lucky we figured it out on our own. The next day we asked if we could have a late check out so the kids could swim a little longer and recieved eye rolls and attitude from the lady behind the desk. She didnt have a name tag otherwise i would share that as well. Overall the hotel is amazing, great little get away with family if you are up to dealing with not so great costumer service.

I was there for 2 nights and was away from the hotel from 8:30 a.m. to 9:00 p.m. both nights we used the pool and the pool staff member was very nice and did there job very well. The first night i found that my TV did not work. I told them the next morning. I had a very nice and workable TV for the next night. Very friendly staff all around. The front desk was great. The maids were very helpful.