The Betsy - South Beach

Staff was great

I was given room 104 AGAIN. Apparently it’s the worst room that they give to hotels.com clients. It’s the second time I’ve had it this year. Thankfully they weren’t full so I could move. Bad taste in my mouth, in any case.

We were not told that daily maid service was optional (understandable). Thus,, we went two days without cleaning in the rooom (trash/towels/bed). Other than that, this place is phenomenal.

My mom daughter and I got a suite. The king bed was amazing but the sofa bed was terrible. They were super sweet and we tried a blowup bed but I would make sure u have a real bed. Super clean rooms but not big. Super sweet staff. Breakfast was included and it was honestly amazing. We are on the patio outside looking on Ocean Blvd. Valet is $45/night but a garage is a couple blocks away. It is the best boutique hotel in the historic Art Deco district of that is where u want to stay. Pool is super clean and rooftop pool has a bar but not very big or impressive. I've decided I'm more of a big hotel person only because I don't like the small rooms the historical hotels have. But that is just a personal preference but this hotel is very nice and during covid hotel is super clean which is important.

Hotel was nice but not worth the money. Too bad they offered to help make some of the many inconveniences up to us but then never followed through with anything. General manager even told me he’d call me to discuss all the issues we had but never bothered to call. Hotel is quaint and nice but is also very noisy ( our room faces an alley with noise all night ). Housekeeping was very unpredictable (would they show up and if so when ?) Valet was rarely available when our stay started but got better later in our stay. Location is nice as you are on the beach. But next time I’d try somewhere else.

Great hotel and location. It was like staying in the cutest boutique hotel. Felt like it took you back in time but had modern amenities that made everything comfortable. Would recommend for families as the three pools were fun and heated .

The Betsy is a real find in South Beach - the location is central to everything yet still retains a sense of calm within it's walls. The staff are all amazing and willing to help with anything you need. Rooms are very homey and the library and art wvwrywhere are just so rare to find!

My wife and I had a great time. Our room was in a separate building from the main lobby, so getting to our room was always fun. The Alley has amazing food, and the rooftop pool is amazing.