Comfort Inn Mount Shasta Area

Easy on/off I-5. Being renovated. Breakfast understaffed which led to guests not having access to all items.

The hotel was nice and comfortable and easy access to freeway.

Average quality, quite poor to see the pool left filled and pool area quite filthy - leads one to question how bad other things are when ownership lack basic cleanliness and care with a pool. Also breakfast room TV lacked a remote to switch station. They should leave remote or set to local news. Playing liberal agenda opinion CNN station should be taboo in public spaces.

The reason for the bad review is that they cheated me out of money, overcharging me for my last 2 nights of stay. The receptionist pretty much acknowledged the mistake, however she said only the manager can do something about it, and he hasn't returned multiple messages in a week. Hotels.com also called them several times and also have not been able to get a hold of the manager despite several messages. Also, they are refusing to provide my check out receipt. Disputes lodged by hotels.com and my credit card company, still nothing from the manager. Appalling service obviously. Generally, the hotel is mediocre at best, not good and not bad. The room was decent and so is the hotel. But since it is the highest priced hotel in the vicinity, you would expect higher level of service and accommodations, so over-priced considerably. Also, the free breakfast isn't worth a penny -- quite inedible, better off going to get fast food breakfast, which believe it or not is much better than the stuff they served here.