Mercure Alice Springs Resort

Check in was good - room allocation was good - I had requested a room with minimal walking due to mobility restriction - and the room was great. I ordered a meal in my room as it had been a long day. I was told @ approx 6:00pm it would be 30-40 minutes - i continued working but by almost 8:00 pm it was too late to eat so i called to cancel the order - only to be told there was no record! A supervisor called back to offer a free meal - but at 8:00 I repeated .. it was too late to eat and i was going to bed. It was a shame that i had to repeat the experience the following nite - however I was luckier then - it did actually arrive. Its a nice property but with inconsistencies like this makes it difficult to make it a first choice - the place is neat clean and very comfortable

We stayed 3 days and next time we come to town we are coming back the staff are very freindly and we ate in the rest

The room that was away from main building was very good. Very quite compared to main building Kim at bar is the best cocktail maker

Have been using the Mercure AliceSprings Resort for 3 years. The staff are always fantastic.

Great location. Lovely pool. Friendly staff. Would recommend

This is a property that is a little tired but remains a haven. Staff are pleasant, welcoming and efficient. The pool area is small but great.

Stayed for 1 night in February 2020. Lovely overall. My booking was on a second floor - luggage lift available for use provided that other patrons follow instructions to close all doors for the next trip. Ice machine in lobby of accommodation block which was the best! Room was lovely and luxurious, clean and fresh products. My garden view was overlooking the bike path along the Todd River - this translated to limited privacy, high power electricity wires buzzing constantly at balcony height and the sound of people arguing for a number of hours overnight. Thus the balcony was unusable. The cooling system and block out curtains reduced much of the noise. Didn't use the pool facilities but it looked popular - pool towels provided by hotel. Restaurant looked popular also with a varied menu. Limited tea, coffee, etc and small in-room menu. Staff were warm and helpful. Was able to book multiple activities through them, inclusion airport transfer, with recommendations by reception staff. Hotel is within walking distance to the centre of town and other local facilities. I will happily stay again in the future without feeling any need to book at the nearby, more expensive establishments.

Room was clean. Bed was lumpy and uncomfortable. Tap in the bathroom was dripping. Repirted to staff and they were happy to fix the tap.

Really nice and clean room. Much larger than anticipated. The staff was very nice. Beautiful pool area. And the restaurant had some great food. I recommend this place!

I liked that it was in a quiet area but very close walking distance to tow.